At a Glance
- Tasks: Manage and optimise the Learning Management System while providing top-notch support.
- Company: Join a forward-thinking organisation dedicated to learning and development.
- Benefits: Starting salary of £36,228 with annual increases and great benefits.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Be the go-to person for LMS queries and make a real difference in learning experiences.
- Qualifications: Strong communication skills and a knack for problem-solving required.
The predicted salary is between 36228 - 36228 € per year.
The starting salary is £36,228, which includes allowances totalling £3,009. The salary is broken down as £33,219 basic salary, which will increase annually until you reach the top of the scale £35,541 plus a location allowance of £2,009 and a non-pensionable allowance of £1,000.
As LMS Administrator, you’ll be responsible for the day-to-day operation, support and optimisation of the organisation’s Learning Management System. You’ll manage incoming tickets and requests via ServiceNow, ensuring learners and stakeholders receive timely and accurate support, and maintain high-quality data and system integrity. Plus, you’ll contribute to broader administrative activity so that our learning offer is as effective as possible.
Key responsibilities:- Act as the first point of contact for LMS-related queries submitted through ServiceNow.
- Triage, resolve and escape tickets according to defined SLAs (Service Level Agreements).
- Maintain accurate records of resolutions and recurring issues to improve service quality.
- Provide clear, professional guidance and troubleshooting support.
- Maintain data accuracy, user records and learning histories.
- Ensure all content and data management processes adhere to organisational policies, GDPR and government standards.
- Support compliance monitoring and reporting for mandatory learning.
- Support Learning Technologies with projects, system enhancements, and new feature rollouts.
- Collaborate with facilitators, HR colleagues, and subject matter experts.
- Administer LMS roles, permissions and access groups to ensure users have appropriate access levels.
- Regularly review user access removing outstates roles and ensuring a least-privileged access model.
To begin your career at the Met, please click the "apply button". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
LMS Administrator employer: Metropolitan Police
As an LMS Administrator at our organisation, you will join a supportive and dynamic work culture that prioritises employee development and growth. With competitive salaries and comprehensive benefits, including annual salary increases and allowances, we are committed to fostering a rewarding environment where your contributions directly impact our learning initiatives. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land LMS Administrator
✨Tip Number 1
Network like a pro! Reach out to current LMS Administrators or professionals in the field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Learning Management Systems. Familiarise yourself with common issues and solutions, especially those related to ServiceNow, so you can impress with your expertise.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've triaged and resolved issues effectively. This will demonstrate your ability to handle the day-to-day operations of the LMS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our learning initiatives.
We think you need these skills to ace LMS Administrator
Some tips for your application 🫡
Craft a Compelling Personal Statement:Your Personal Statement is your chance to shine! Make sure to express your genuine interest in the LMS Administrator role and highlight how your skills align with the job description. We want to see your passion and what makes you the perfect fit for our team.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the key responsibilities and skills mentioned in the job description. We’re looking for specific examples that demonstrate your experience with Learning Management Systems and your ability to manage queries effectively.
Follow the Application Guidelines:Make sure you stick to the application guidelines! Submit your CV and Personal Statement in PDF or Word format, clearly labelled. We appreciate attention to detail, so this is a great way to show us you can follow instructions.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Metropolitan Police
✨Know Your LMS Inside Out
Before the interview, make sure you’re familiar with various Learning Management Systems, especially the one the organisation uses. Brush up on common issues users face and how to resolve them, as well as any recent trends in LMS technology.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved support tickets in the past. Be ready to discuss specific situations where you improved service quality or maintained data integrity, as this will demonstrate your ability to handle the responsibilities of the role.
✨Understand Compliance and Data Management
Since the role involves adhering to GDPR and organisational policies, be prepared to discuss your understanding of these regulations. Highlight any experience you have with compliance monitoring or data management to show you can maintain high standards.
✨Collaborate and Communicate Effectively
The job requires collaboration with various stakeholders. Think of examples where you’ve worked with HR colleagues or subject matter experts. Emphasise your communication skills and how you ensure everyone is on the same page when it comes to LMS operations.
