Onsite Services Team Leader – Multiple BCU Locations in Leeds

Location: Charing Cross, Hammersmith, Victoria Embankment

Part/Full Time: Full Time

Hours: 36 hours per week

Type of Contract: Permanent

Salary: The starting salary is £40,519, which includes allowances totalling £3,009. The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a location allowance of £2,009 and a non‑pensionable allowance of £1,000.

OSS are currently hiring for 6 roles across multiple locations including:

• North East BCU – Plaistow, Chingford, Uplands
• North Area BCU – Edmonton, Enfield, Woodgreen, Quicksilver
• Central North BCU – Islington, Holborn, Kentish Town
• Central West BCU – Westminster, Hammersmith, Charring Cross
• South East BCU – Lewisham, BexleyHeath, Plumstead

The successful post holder will be expected to work onsite across multiple locations listed, as well as other locations within the BCU as required. Regular travel between sites is an essential requirement of the role.

Working Hours: Operational support is provided between 07:00 and 17:00; working hours will be scheduled within this timeframe.

About the role: This role sits within the team responsible for delivering local support services to frontline policing. In line with the aims of A New Met for London, the role contributes to supporting the needs of the communities we serve and delivering against the priorities of Londoners. As an Onsite Services Team Leader, you will lead one of our service portfolios (Administration, Logistics or CES), ensuring the delivery of high‑quality services while driving operational effectiveness and continuous improvement. You will act as a key point of contact, working collaboratively with Police Constables, Sergeants and Inspectors to ensure services meet operational requirements. While assigned to a specific portfolio, you will also be expected to provide support and cover across other service areas when required and undertake operational team member duties as necessary.

Key Responsibilities:

• Provide day‑to‑day line management for team members, including performance management, one‑to‑one meetings, attendance management, onboarding and offboarding activities, and supporting employee development.
• Travel across the allocated BCU area will be required.
• Lead and coordinate the daily operation of the assigned service portfolio, conducting regular team meetings to communicate priorities, allocate tasks and monitor service delivery.
• Support and empower team members to develop their service knowledge, confidence and communication skills, promoting high levels of performance and customer service.
• Attend and participate in all relevant training, meetings and events.
• Travel across London may be required.
• Contribute positively to organisational change initiatives and support the delivery of cultural transformation programmes.
• Foster and maintain a positive, inclusive and supportive working environment that promotes engagement, wellbeing and teamwork.
• Demonstrate a solution‑focused approach to problem‑solving, supporting the effective resolution of operational issues and workplace conflicts.
• Analyse and utilise operational data to support informed decision‑making, monitor key performance indicators (KPIs), and provide regular performance updates to the Service Delivery Manager.
• Take ownership of the assigned service portfolio, identifying opportunities to improve service delivery, increase efficiency and achieve cost savings.
• Manage and monitor day‑to‑day health and safety risks, ensuring compliance with relevant legislation, policies and procedures across all workspaces.

The duties and responsibilities outlined above are not exhaustive. The postholder may be required to undertake additional duties and support other service areas across the Operational Support Services portfolio, as reasonably required.

Experience and Qualifications:

• Experience of leading and managing a customer‑focused service function or portfolio.
• Experience of managing multiple work activities or small‑scale projects within a fast‑paced environment.
• Experience of reviewing, analysing and managing data, alongside carrying out general administrative duties.
• Strong verbal and written communication skills, with the ability to convey information clearly and effectively to stakeholders at all levels.
• High level of attention to detail, with the ability to demonstrate accuracy, diligence and quality assurance in all areas of work.
• Ability to build and maintain effective working relationships with a wide range of stakeholders.
• Ability to work collaboratively with cross‑functional teams to achieve shared objectives.
• Strong organisational skills, with the ability to prioritise workloads, manage competing demands and meet deadlines.
• Ability to analyse information, identify solutions, make sound decisions and recognise when to seek additional advice or support.
• Ability to undertake manual handling activities, including the lifting and carrying of equipment and other heavy items, in accordance with health and safety requirements.
• Working knowledge of Microsoft Office applications.
• Knowledge of the Metropolitan Police Service and an understanding of its impact on the communities it serves is desirable.

Disability Confident Statement: The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long‑term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long‑term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

How to Apply: To begin your career at the Met, please click the "apply button" on the Met Police Careers website. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate (max 1000 words). Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 3rd August 2026.