Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ in England

Vacancy Reference Number: 21518

Number of Vacancies: 1

Location: Birmingham

Band: Band N

Part/Full Time: Full Time (36 hours per week)

Type of Contract: Permanent

Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Job Summary: There’s never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you’ll be among some of the best and brightest people around at our Customer Service Centre (CSC). It’s a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you’ll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you’ll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week.

Key Tasks:

• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• A focus on improving internal systems.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary.
• Ensure adherence to required policies, standards, controls and best practice.
• Ensure SLAs for services are met.
• Create and maintain technical documentation to ensure all services are maintained and knowledge is shared.
• Proactively maintain and update the infrastructure to ensure security and reliability.
• Proactively monitor environments to help prevent issues arising.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
• Support and mentoring of other members of the team to build a strong support service.

Additional Information: This is an office-based role with occasional home working available dependent on business requirements. There will be occasional travel to other UK sites for support purposes and overnight accommodation will be provided when required. We promote a positive work-life balance but, occasionally, a flexible approach to working hours is essential due to the nature of the role. Discover a fascinating role that is at the heart of protecting the UK public. In return, you can look forward to other benefits including generous annual leave, Civil Service pension arrangements, flexible working conditions, a formal training plan and training options including on-demand self-study. The shift structure allows working compressed hours over a 4-day week.

Vetting and STRAP: This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.

Confidentiality Agreement: Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Colleague Commitments: Counter Terrorism Policing (CTP) continues to prioritize an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that’s why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people. Our people protect our national security across the UK. In order to continue to deliver against our organizational priorities, we collectively seek to ensure that all colleagues feel respected, supported and valued to fully participate in the delivery of our mission – “working to keep people safe from Terrorism”. IDE is at the heart of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all backgrounds, cultures and experiences are therefore essential and encouraged. The CTP Network is committed to ensuring that candidates identifying as disabled are able to realize their fullest career aspirations and, as such, will endeavour to accommodate any reasonable adjustments that you may require during the recruitment process. CTP also welcomes applications from candidates seeking flexible working arrangements, such as part-time working, job-share and where the role permits, hybrid working arrangements. All flexible working arrangements should be discussed and agreed with the hiring manager.

How to apply: To begin your career at the Met, please click the "apply button". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3rd August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. Following application review, successful candidates will be invited to interview.

Qualifications:

• Strong experience in a network, security or infrastructure engineer role in a technically diverse environment.
• Strong experience of networking technologies (preferably Cisco) including routing, switching.
• Strong experience of routing protocols.
• Strong experience of security and firewall devices.
• Experience of scripting and automation tools.
• Full UK driving license required.
• Some team leadership or technical mentoring experience preferred.
• Good experience of network and infrastructure monitoring tools.
• Good experience of IT project implementation.
• Experience of VOIP and video conferencing.
• Experience of converged infrastructure / network virtualisation.
• Experience of network design and documentation.
• Experience of load balancer technologies.
• Experience of network hardening and security best practice.
• Experience of PKI and encryption technologies.
• Experience of ITIL change management.
• Experience of failover testing, resilience and redundancy methodology.
• Experience of working within an ITIL service environment working to defined metrics and SLAs.
• Ability to prioritise, execute tasks and achieve results in a busy service operations environment.
• Operational knowledge and experience of working with service desk call management systems.

Disability Confident Statement: The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.