CONNECT Proactive Management Plan (PMP) SME

The starting salary is £48,995, which includes allowances totalling £3,009. The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

The main location for this role is Newlands Park (SE26 5NF) with requirement to travel across the Met Estate, to attend meetings as required by the business.

Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a CONNECT Proactive Management Plan (PMP) SME, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.

As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.

The Digital & Innovation Business Group brings together technology, the effective use of data, and our capability to deliver change and reform to drive the Met forward: this is central to progressing delivery of New Met for London 2. It includes the Met’s Transformation, Technology, Data and Analytics functions, as well as work underway to make the organisation more productive and efficient (referred to as Productivity & Efficiency or P&E). The Group was created in early 2026 and is led by Marie Heracleous, Chief Digital & Innovation Officer. It’s an exciting time to be part of D&I, as it builds new capabilities and ways of working to support the frontline and make a real difference to London.

D&I is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.

Job Purpose

The CONNECT SME – PMP is responsible for the ownership, development and continuous improvement of the Proactive Management Plan (PMP) module within CONNECT. Working under the direction of the CONNECT Functional Lead, the role ensures the PMP module reflects real operational policing needs and supports effective decision‑making, evidential integrity and public confidence.

This role provides expert subject matter knowledge of both PMP‑related policing and the CONNECT system, acting as a trusted authority across the Met. While maintaining deep expertise in the PMP module, the role also develops and maintains working knowledge across the wider CONNECT solution to support effective integration and product delivery.

Key Role Responsibilities

• Act as the Product / Subject Matter Expert for the PMP module, owning its direction, configuration and ongoing development in line with user needs and Met objectives.
• Work with CONNECT, DDaT, suppliers and wider Met stakeholders to gather requirements, prioritise demand and deliver value‑led enhancements.
• Own short‑, medium‑ and long‑term product planning, providing visibility of milestones, risks, dependencies and benefits.
• Lead business cases, change requests and impact assessments, clearly articulating benefits, risks and operational impacts.
• Create and maintain process designs and documentation aligned to evolving operational policing needs and improved user experience.
• Support testing, release assurance and defect management, ensuring changes are robust, fit for purpose and operationally safe.
• Provide technical expertise during incidents and outages, supporting continuity of service and user confidence.

Vetting Clearance

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.

Working Pattern

Hybrid Working available in line with the Metropolitan Police Service hybrid working policy. The role requires that you attend the Newlands Park office (SE26 5NF) 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.

How to apply

The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement (1-page of A4, 500 words maximum) you should explain your interest in the position and illustrate how your skills and experience (see stated criteria) make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.

Knowledge

• Knowledge of PMP.
• Understanding of the public sector and/or knowledge of operational policing practices.
• Understanding of incident management.
• Understanding of risk management processes.
• Understanding of dependency management processes.
• Understanding of change request processes, including impact assessments.
• Working knowledge of trend analysis and reporting.
• Working knowledge of documenting design logic.

Skills

• Ability to identify PMP workflow optimisation opportunities and create suitable solutions to realise the benefits.
• Skilled in collaboration and stakeholder management.
• Proven ability to deliver to agreed deadlines.
• Core problem solving skills.
• Proficient in Microsoft Office.
• Evidence of inclusive behaviour.
• Ability to create and complete a change request, and impact assess change requests generated from other internal/external stakeholders.
• Ability to identify and document hard and soft benefits from change requests and business cases.

Experience

• Experience in updating PMP workflows.
• Core product development and product ownership experience.
• Experience in supporting and owning the realisation of product benefits and advocating for use and adoption.
• Experience of creating and presenting materials to senior audiences that translate technical findings into simple insights.
• Experience of creating low‑level and high‑level design documents in collaboration with other teams and external suppliers.
• Relevant experience working with or in the CONNECT PMP module / area of expertise.
• Previous experience of large‑scale public sector projects.

Qualifications (if required)

Higher education - Degree or significant experience.