MBS Senior Data Quality Analyst

Location: Kilburn

Background to the Role

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations. MBS will help every person and supplier working with the Met by:

• Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos;
• Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered;
• Providing easy-to-use interfaces and 'one-touch' services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.

This is an exciting time to be part of MBS - we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.

Role Description

The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services - MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it. A key enabler of the MBS led transformation is the implementation of a new Data and Solutions Capability within Met Business Services. The Data Quality Team will be responsible for promoting and executing the holistic data quality solutions that ensure high quality and accurate data to drive data driven decision-making across MBS, by ensuring data adheres to a set of predetermined standards. The MBS Senior Data Quality Analyst will monitor the quality of data and examine complex data to optimise the efficiency and quality of the data being collected. They will work to resolve data quality problems, and collaborate with system owners, process owners and data owners to improve systems and data processes. The MBS Senior Data Quality Analyst will report into the MBS Data Quality Lead, and work with other Data Quality Analysts to develop and implement processes and tools for measuring, assessing and improving the quality of data across MBS Function. In addition, the Data Quality Team will work alongside the MBS Data Pillars including Data Management, Reporting, and Data Governance to drive the delivery of these capabilities for the Met.

Key Responsibilities

Your core duties will include (but are not limited to):

• Lead technical design and build of proactive and reactive data quality processes to improve business trust in data.
• Oversee the gathering and data quality issues and requirements to resolve, define KPIs, measures and metrics for reporting data back to the business data owners.
• Analyse data within business reports and purpose built data quality monitoring to provide pertinent insight for all stakeholders to inform potential risks and issues that could strategic decision-making.
• Support the Data Quality Lead with the execution of the Data Quality capability that can adjust to dynamically changing business needs and technology enhancements that ensures that data that underpins the reports is continuously relevant and accurate.
• This includes delivery of data quality frameworks and solutions including dashboards, scorecards and automated reports.
• Lead all data quality dashboard and scorecard testing based on the defined data standards to make sure a high level of quality assurance is met before sharing with stakeholders.
• Monitor data quality dashboard usage, remediation progress made and actions taken and report to the Data Quality Lead and senior MBS leaders ensure continuous improvement of data quality.
• Lead the research, design, develop, test, and deploy Data quality and assurance process and controls.
• Manage the deliver timely, high quality and insightful outputs, utilizing OAC or other Data Quality tools and methods to create effective reports and insights to relevant stakeholders.
• Own the creating of all technical documentation required to support the team. This includes data dictionary and data catalogue.
• Ensure usability and user experience of data quality dashboards, scorecards and reporting are optimised for maximum impact.
• Develop and maintain a comprehensive suite of dashboards, reports, analysis and visualisations, mainly using the ERP solution (e.g. Oracle Integration Cloud) but may at times use other tools to complement the analysis (Tableau, Power BI etc.).
• Help create with Data Quality Lead a communications plan that provides the right data to the right people in the best format to help enable trust in data and drive MPS's ability to make informed and accurate decisions.

Teamwork & Culture

• Sets clear expectations and draws on own and others' strengths to meet personal and team objectives.
• Actively monitors own objectives and seeks feedback to continuously improve quality and performance.
• Promote a culture of respect, inclusion, and diversity across their teams, that supports and encourages overall team ethos and removes silos.
• Help foster a culture of high-performance, innovation and continuous improvement embracing MBS and MPS values.
• Foster a data-driven culture throughout MBS, promoting data literacy and data analysis tools and techniques.
• Work with Data Quality Leads following stakeholder sessions across MBS and MPS and their third-party suppliers to review Data Quality rules, metrics and measures; designs, monitors and incrementally improves cleansing logic; develops processes for tracking, monitoring and resolving issues.

Essential Selection Criteria

Successful candidates will be expected to evidence the following attributes:

• 5+ years of Data Quality experience in enterprise-wide or Shared Services operations; Public Sector is desirable; policing experience is desirable.
• Experience in developing and improving data quality standards, processes and governance.
• Experience in delivering user centric data quality processes and placing the needs of end users at its core.
• Knowledge of operations of Oracle or other ERP platforms, specifically data sets and analytical capabilities.
• Detailed knowledge of core end to end services covering Commercial, Finance and HR scope of services.
• Proficiency in ERP platforms such as Oracle, with a broad understanding of HR, Finance, Procurement processes.
• Proficiency in statistical analysis, advanced Excel functions, SQL, data mining and dashboard tools (e.g. Tableau, Power BI, Oracle ERP and analytics cloud).
• Experience establishing Data Quality rules, metrics and measures; designs, monitors and incrementally improves cleansing logic; develops processes for tracking, monitoring and resolving issues.
• Knowledge of public sector shared services and the challenges they face is highly desirable.
• Effectively communicate complex technical concepts to both technical and non-technical stakeholders, and to articulate technical information in a clear and concise manner.
• Ability to identify dependencies, assess risks and put effective risk mitigation plans in place.
• Strong set of analytical skills, including an ability to analyse, interpret and document trends and variances.

Qualifications:

• Preferable Bachelor's Degree or equivalent experience.
• A recognised professional qualification is preferable e.g. certDA, aCAP, OCP.

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women. As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations. The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.