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For Companies At a Glance
- Tasks: Lead a team managing repairs and ensuring top-notch service delivery.
- Company: Join a leading age-inclusive jobs board focused on community impact.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a difference in housing while developing your leadership skills.
- Qualifications: Experience in repairs management and strong leadership abilities required.
- Other info: Dynamic role with opportunities for professional development and community engagement.
The predicted salary is between 46000 - 58000 £ per year.
Overview
The role of Regional Repairs Manager (Disrepair) involves overseeing a team of Property Surveyors and a Partnering Support Officer, managing Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in Nottingham/East Midlands.
Responsibilities
- Manage contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping, and provide reports on performance for all KPIs.
- Demonstrate strong leadership skills and a background in managing a multifaceted repairs team.
- Manage disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Have experience in Contract/Project Management (essential).
- Work in Social Housing, Building Surveying, or a regulated field.
- Deal with customers from different backgrounds, delivering a positive and transparent service.
- Analyse customer feedback to achieve service improvements.
- Maintain attention to detail and accuracy in reporting.
- Work with external stakeholders.
- Respond to customer enquiries on the phone and in writing.
- Manage budgets, adhering to set budgets and managing expectations.
- Exhibit strong leadership skills and the ability to manage a varied and demanding workforce.
- Be a self-starter who isn’t afraid of challenge.
- Must have a car and business insurance.
Desirable
- Housing experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers, we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Checks will be carried out every three years.
Regional Repairs Manager (Disrepair) in Nottingham employer: Metropolitan Housing Trust
Contact Detail:
Metropolitan Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Repairs Manager (Disrepair) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing repairs and customer service. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the Regional Repairs Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Regional Repairs Manager (Disrepair) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Repairs Manager role. Highlight your experience in managing repairs teams and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your leadership skills and experience in disrepair cases. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it’s through your writing style or how you present your experiences, we want to see that you can engage with various stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Metropolitan Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific responsibilities of a Regional Repairs Manager. Familiarise yourself with the key performance indicators (KPIs) relevant to the role, as well as any recent changes in legislation or best practices in social housing.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams and handling complex repairs. Be ready to discuss how you've successfully led projects or improved processes in previous roles, as this will demonstrate your capability to manage a multifaceted repairs team.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Think about how you would explain complex issues to different stakeholders, including contractors and customers. This will show that you can maintain transparency and foster collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking through past experiences where you successfully resolved issues or improved service delivery, and be ready to share these stories during the interview.
