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- Tasks: Lead property services, ensuring high-quality delivery and customer satisfaction across regions.
- Company: Join MTVH, one of the UK's largest housing associations dedicated to providing homes for all.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on inclusive culture.
- Why this job: Make a real difference in people's lives by improving housing services and community well-being.
- Qualifications: Senior leadership experience in property services and strong commercial skills required.
The predicted salary is between 75000 - 100000 £ per year.
The role is a national position with an office base in either London or Nottingham. The salary is competitive and includes benefits, with a permanent contract type.
Leading high-performing, resident-focused property services at scale, Metropolitan Thames Valley Housing (MTVH) is one of the UK's largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
Key responsibilities:
- Provide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions.
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery.
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH's corporate strategy.
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation.
- Lead MTVH's approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners.
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers.
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board.
- Embed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capability.
About you:
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment.
- A proven track record of driving service improvement, transformation and improved customer outcomes.
- Strong commercial, contract and health and safety capability across building services and repairs delivery.
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
- Experience leading large, geographically dispersed, multi-disciplinary teams.
- Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace.
- Degree-level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experience.
This senior role will require travel.
Director of Property Services in Nottingham employer: Metropolitan Housing Trust
Contact Detail:
Metropolitan Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Property Services in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching MTVH's values and recent projects. Show us how your experience aligns with our mission of serving people better every day, and be ready to discuss how you can drive service improvement and customer satisfaction.
✨Tip Number 3
Practice your pitch! Be clear about your leadership style and how you've successfully managed large teams in the past. We want to hear about your strategic approach to property services and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the MTVH team.
We think you need these skills to ace Director of Property Services in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Property Services role. Highlight your leadership experience in property services and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer outcomes and how your strategic leadership can drive service improvement at MTVH.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led teams to success or improved service delivery. We love seeing quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Metropolitan Housing Trust
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Director of Property Services role. Brush up on your knowledge of property services, repairs, and maintenance within social housing. Familiarise yourself with MTVH's values and strategy, as this will show that you’re aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience and how you've driven service improvement in previous roles. Be ready to discuss how you’ve managed large teams and influenced change, as this is crucial for the position.
✨Understand Compliance and Regulations
Since compliance is a big part of the role, brush up on relevant legal and regulatory requirements in property services. Be prepared to discuss how you’ve ensured compliance in past positions and how you would approach it at MTVH.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the organisation. Inquire about MTVH's current challenges in property services or how they measure success in customer satisfaction. This shows you’re not just interested in the job, but also in contributing to their goals.