At a Glance
- Tasks: Lead a team managing property repairs and ensure top-notch service delivery.
- Company: Join MTVH, a leader in social housing with a commitment to quality.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in property management and strong leadership abilities required.
The predicted salary is between 59983 - 63139 € per year.
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer carrying out management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed:
- Manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management – adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn't afraid of challenge.
- Must have car and business insurance.
Desirable:
- Housing experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service, once an offer of employment is made. Checks will be carried out every three years.
Regional Disrepair Manager in London employer: Metropolitan Housing Trust
MTVH is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that supports flexibility. With a strong focus on leadership development and a commitment to delivering high-quality services in social housing, employees can thrive in a collaborative environment while making a meaningful impact in the community. Located in Southgate, N14, the company fosters a culture of continuous improvement and inclusivity, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Regional Disrepair Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and project management experience. Be ready to share specific examples of how you've managed disrepair cases and improved service delivery. We want to see that you can lead a team effectively!
✨Tip Number 3
Showcase your customer service skills! Be prepared to discuss how you've dealt with diverse customers and handled complaints. Highlighting your ability to communicate clearly and transparently will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let's make it happen!
We think you need these skills to ace Regional Disrepair Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Disrepair Manager role. Highlight your leadership experience and any relevant project management roles you've held, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your experience in social housing and managing disrepair cases, and don’t forget to show us your passion for delivering excellent customer service.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex repairs and improve service delivery. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Metropolitan Housing Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific responsibilities of a Regional Property Manager. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant legislation or best practices in social housing.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams and complex repairs. Think about situations where you've successfully led a project or improved a process, and be ready to discuss these during the interview.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Be prepared to explain how you would manage contractors and ensure effective communication with all parties involved in disrepair cases.
✨Demonstrate Customer Focus
Think of instances where you've dealt with customers from various backgrounds and how you ensured a positive experience. Be ready to discuss how you analyse customer feedback to drive service improvements, as this will show your commitment to delivering a transparent service.
