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- Tasks: Lead a dynamic team managing responsive repairs across South London properties.
- Company: Join MTVH, a leader in inclusive employment for over-50s.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Strong leadership and contract management experience required.
- Other info: Engage with diverse stakeholders and enhance service quality.
The predicted salary is between 64692 - 68097 £ per year.
This role is a Full-time, Fixed-Term opportunity until the end of September 2026 (37.5 hours) with a salary range of £64,692 - £68,097 based in Clapham Park, London. This position is suitable for MTVH's hybrid working policy.
We are looking for an energetic and experienced Regional Repairs Manager to manage our team of surveyors working from our South London office. You will be leading a team covering a wide geographical area, including Leasehold, Shared ownership, and General Needs properties. We need a person who can make quick measured decisions on behalf of our customers and the business and who can interact at all levels.
Key responsibilities:- To oversee a team of Repair Officers, Surveyors, and Senior Surveyors carrying out Responsive Repairs across the MTVH stock in the South and South London.
- To manage contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
- To monitor and provide reports on performance for all KPIs with commentary to support.
- To hold Operational Core Groups inviting relevant stakeholders and ensure accurate records are kept and circulated.
- To take part in Strategic Core Groups putting forward recommendations.
- To lead on Regional issues and ensure trackers are set up to monitor complaints both informal and formal.
- To lead repair projects on Estates and include residents groups and other MTVH stakeholders as required.
- To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims.
- To promote ownership and accountability within the team.
- To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker, PFI contracts, Housing, Leaseholders etc.
Strong leadership skills and background in managing a team working on responsive repairs, as well as experience of Contract Management to lead the team effectively. In addition, experience of analysing customer feedback to achieve service improvements is essential, along with the ability to respond to customers in an effective and professional manner both on the phone and in writing.
The nature of this role means that the post holder will come into contact with vulnerable adults who access healthcare services. To meet our commitment to providing safe, high-quality services to our customers, we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
Senior Regional Repairs Manager in Clapham employer: Metropolitan Housing Trust
Contact Detail:
Metropolitan Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Regional Repairs Manager in Clapham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their needs, especially in managing teams and improving services. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Regional Repairs Manager in Clapham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Regional Repairs Manager role. Highlight your leadership experience and any relevant contract management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved services in the past. We love a good story!
Showcase Your Communication Skills: Since this role involves interacting with various stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Metropolitan Housing Trust
✨Know Your Stuff
Make sure you’re well-versed in the specifics of responsive repairs and contract management. Brush up on your knowledge about Leasehold, Shared Ownership, and General Needs properties, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a team or improved service delivery. Be ready to discuss how you promote ownership and accountability within your team.
✨Understand the Role's Impact
Demonstrate your understanding of how this role fits into the bigger picture at MTVH. Be prepared to talk about how you would manage relationships with various stakeholders and ensure clear communication across all levels.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making skills. Prepare for scenarios where you might need to make quick, measured decisions on behalf of customers. Think about how you would handle complaints and improve service based on customer feedback.