At a Glance
- Tasks: Ensure compliance and support the casino in meeting regulatory obligations.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere matter.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Be part of a supportive team that values your contributions and celebrates success.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and knowledge of compliance regulations are essential.
The predicted salary is between 28350 - 34650 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.
Driven by people, we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.
Ifyou’reupbeat, curiousand ready to get involved, you’llfeel at home here.
Personality matters.
Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, youcan also expect
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
- What We Are Looking For
As part of the Casino Operations department, the Venue Compliance Manageroperates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.
- Main Responsibilities
- Undertake routine Customer Due Diligence and Enhanced Due Diligence and Safer Gambling checks on new players or lapsed.
- Review, plan and undertake annual/biannual/quarterly or as required customer account assessments/customer risk assessments [EDD, source of funds/SOW, affordability, sustainability] to recommend (or otherwise) the establishment or continuation of Business Relationships to venue management for approval.
- Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed EDD requirements to use casino facilities when they first visit or as soon as practically possible.
- Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers.
- Document and prepare suspicious activity reports as needed and in accordance with internal standard operating procedures.
- Tracking AML/SG metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans.
- Provide advice, guidance, coaching and support to managers and operational employees to support the entire SG/AML process, including training needs.
- Support central Compliance department and MLRO with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Venue Director, and to ensure SG/AML messages from Support Centre are disseminated to appropriate Casino employees.
- Following notification of an SG/Affordability Trigger or identification of Risk Indicator, provide oversight of completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken.
- Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis.
- Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry.
- To regularly liaise (though attending meetings) with the Support Centre compliance for information sharing purposes relating to SG/AML cases of general interest, lessons learnt and to raise queries to ensure a level interpretation/application across the MG estate.
- Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement.
- On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required.
- Oversight of maintenance of all SG/AML literature and signage across the Venue
Who You Are
- Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession.
- Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML processes.
- Must possess excellent communication skills, both written and verbal.
- Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, Power Point, Adobe, Outlook).
- Previous experience in a relevant compliance role desirable.
- Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing and Social Responsibility.
- Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
- Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact.
Desirable Skills
- ICA specialist certificate.
- experience of the land-based casino industry.
- Service Behaviours
- Our employeesare expected to always demonstrate our key service behaviours:
On It : Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
Upbeat and Positive Attitude : Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
Be Nice : Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
Open and Close : Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
- You must be aged 18 or above and have the right to work in the UK
- #J-18808-Ljbffr
Venue Compliance Manager ( 4 month FTC) employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. As a Head Chef, you'll enjoy competitive pay alongside a range of benefits including service charge, tips, and discounts across various sectors, all while working in a dynamic environment that celebrates creativity and teamwork. With ample opportunities for personal and professional development, you'll be part of a close-knit team that thrives on energy and enthusiasm, making each shift a chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Compliance Manager ( 4 month FTC)
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Metropolitan Gaming when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Metropolitan Gaming!
We think you need these skills to ace Venue Compliance Manager ( 4 month FTC)
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Venue Compliance Manager ( 4 month FTC), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Metropolitan Gaming. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Metropolitan Gaming.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Metropolitan Gaming in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Metropolitan Gaming.
