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- Tasks: Join our training to master dealing games like Blackjack and Roulette.
- Company: Exciting casino group with a vibrant atmosphere in Leicester Square.
- Benefits: 50% off food, competitive salary, and extensive rewards platform.
- Why this job: Kickstart your career in gaming and create unforgettable experiences for guests.
- Qualifications: No experience needed, just a passion for customer service and a positive attitude.
- Other info: Flexible shifts, great team environment, and opportunities for growth.
The predicted salary is between 800 - 1200 £ per month.
Responsibilities:
- Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
- Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
- Learn and adhere to all gaming regulations, internal controls, and security procedures.
- Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
- Ensure integrity and fairness in all game play, following house rules and casino standards.
- Learn to manage table inventory, exchange chips, and accurately calculate payouts.
- Deliver outstanding customer service and create memorable experiences for our guests.
- Work as part of a team to ensure smooth table operations and excellent customer service.
Service Behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Trainee Casino dealers will spend a large portion of their shift on their feet working directly with the public.
As a Trainee Dealer, you will join our structured Dealer Training School, where successful candidates will be trained from the ground up to become confident, professional casino dealers. No previous dealing experience is required - just the right attitude, commitment, and passion for customer service. Upon successful completion of the training school, you will receive a promotion to Dealer, with relative pay increase and further develop your skills on the gaming floor.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Trainee Dealer - Leicester Square, London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Dealer - Leicester Square, London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your passion for customer service.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a customer-facing role like a Trainee Dealer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Trainee Dealer - Leicester Square, London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to create memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of a Trainee Dealer. We love seeing candidates who understand what it takes to maintain a professional and friendly attitude!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Metropolitan Gaming.
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Familiarise yourself with the rules and procedures of games like Blackjack, Roulette, and Three Card Poker. This will not only show your enthusiasm for the role but also help you answer questions confidently during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Highlight your ability to maintain a positive attitude and treat everyone with respect, as this is crucial for creating a welcoming gaming environment.
✨Dress to Impress
Even though you're applying for a trainee position, dressing smartly can make a great first impression. Aim for a professional look that reflects the high standards of the casino environment.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a team, be prepared to discuss your experiences in collaborative settings. Think of specific instances where you contributed to a team's success or helped resolve conflicts.
