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For Companies At a Glance
- Tasks: Join our Dealer Training School and learn to deal games like Blackjack and Roulette.
- Company: Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: 50% off food, extensive discounts, company pension, and health services.
- Why this job: Kickstart your career in a vibrant environment with real growth opportunities.
- Qualifications: No experience needed, just a passion for customer service and a positive attitude.
- Other info: Flexible shifts required; must be 18+ and eligible to work in the UK.
The predicted salary is between 1200 - 1500 £ per month.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
We Are Looking For
As a Trainee Dealer, you will join our structured Dealer Training School, where successful candidates will be trained from the ground up to become confident, professional casino dealers. No previous dealing experience is required — just the right attitude, commitment, and passion for customer service. Upon successful completion of the training school, you will receive a promotion to Dealer, with a relative pay increase and further develop your skills on the gaming floor.
Main Responsibilities
- Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
- Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
- Learn and adhere to all gaming regulations, internal controls, and security procedures.
- Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
- Ensure integrity and fairness in all game play, following house rules and casino standards.
- Learn to manage table inventory, exchange chips, and accurately calculate payouts.
- Deliver outstanding customer service and create memorable experiences for our guests.
- Work as part of a team to ensure smooth table operations and excellent customer service.
Service Behaviours
Our Trainee Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Additional Information
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Trainee Casino dealers will spend a large portion of their shift on their feet working directly with the public.
Trainee Dealer employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Dealer
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills and be ready to demonstrate your upbeat attitude. Think of scenarios where you’ve gone above and beyond for someone—this is your chance to shine!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A professional appearance shows that you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our high-performance team at Metropolitan Gaming.
We think you need these skills to ace Trainee Dealer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about the opportunity to learn and grow with us in the high-energy world of gaming.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we’re looking for. Highlight any relevant experiences or traits that show you can embody our key service behaviours like being upbeat and responsive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Trainee Dealer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we offer at Metropolitan Gaming.
How to prepare for a job interview at Metropolitan Gaming
✨Know the Games
Familiarise yourself with the basic rules and procedures of games like Blackjack, Roulette, and Three Card Poker. This shows your enthusiasm for the role and helps you engage in conversations during the interview.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you maintained a positive attitude and handled challenging situations, as this is crucial for creating memorable experiences for guests.
✨Demonstrate Team Spirit
Think of instances where you worked effectively as part of a team. Metropolitan Gaming values teamwork, so be ready to discuss how you contribute to a collaborative environment and ensure smooth operations.
✨Dress the Part
Even though you're applying for a trainee position, dressing smartly can make a great first impression. Aim for a professional look that reflects the high-end gaming environment, showing that you take the opportunity seriously.
