At a Glance
- Tasks: Join our team as a Trainee Casino Cashier and deliver exceptional customer service.
- Company: Metropolitan Gaming, the heartbeat of high-end gaming across the UK and Egypt.
- Benefits: Competitive pay, discounts, health services, and opportunities for growth.
- Other info: Flexible shifts with a dynamic team and exciting career prospects.
- Why this job: Experience the thrill of working in a vibrant casino environment.
- Qualifications: Must be 18+, personable, and customer-focused; no prior experience needed.
The predicted salary is between 1200 - 1800 £ per month.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Cycle to work scheme
Required Skills
- Holds a valid Personal Functional Licence (PFL)
- Numerate
- Articulate (in English)
- Personable
- Customer service focused
- Computer literate
- Understand and applies AML/SG policy requirements to the cashier role and freely asks for support or direction to ensure full compliance
- Able to work various shift patterns as required
- Able to work night shifts
- No previous experience in role required
- Complete an internal annual licence verification process advising company and management immediately of any changes to personal licences status throughout the year
- Complete routine maintenance checks and payments in a timely manner to retain licenced status which permit you to undertake job role
Service Behaviours
Our Trainee Casino Cashiers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Trainee Casino Cashiers will spend a large portion of their shift on their feet working directly with the public.
Trainee Casino Cashier employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Casino Cashier
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your customer service skills! As a Trainee Casino Cashier, you'll be on the front line. Role-play with friends or family to nail that upbeat and positive attitude they’re looking for. Remember, it’s all about making guests feel welcome!
✨Tip Number 3
Be ready for those shift patterns! Flexibility is key in this role. Make sure you can talk about your availability during the interview, showing you're up for the challenge of working nights and weekends.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate—submit your application and let’s get the ball rolling!
We think you need these skills to ace Trainee Casino Cashier
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be personable and upbeat. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe.
Tailor Your Application:Make sure to tailor your application to the Trainee Casino Cashier role. Highlight any relevant skills or experiences, even if they’re not directly related. We love seeing how your unique background can bring something special to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company
Before your interview, take some time to research Metropolitan Gaming. Understand their values, the atmosphere of their venues, and what makes them stand out in the gaming industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Trainee Casino Cashier, customer service is key. Prepare examples from your past experiences where you've demonstrated excellent service. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will highlight your ability to embody their 'Be Nice' service behaviour.
✨Demonstrate Flexibility
Since the role requires working various shifts, be ready to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business. Mention any previous experience you have with shift work or how you manage your time effectively.
✨Practice Your Communication Skills
Being articulate is crucial for this role. Practice speaking clearly and confidently about your experiences and why you want the job. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts. Remember, a positive attitude goes a long way!
