At a Glance
- Tasks: Lead a dynamic team, create exciting sports events, and ensure top-notch customer service.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere matter.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts and a fun, supportive team culture await you!
- Why this job: Be part of an energetic environment and make a real impact on sports fans' experiences.
- Qualifications: Passionate about sports and hospitality, with experience in bar management.
The predicted salary is between 30000 - 36000 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy, atmosphere, and service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
- A place to grow, not just a job.
- You’ll be recognised for great work and given opportunities to build your skills and grow your career.
- Alongside competitive pay, you can also enjoy discounts and perks across travel, retail, hospitality, and wellbeing.
- Company pension scheme and life insurance cover.
- Discount on food and non-alcoholic beverages across all venues.
- Season ticket loan and cycle to work scheme.
- Refer a friend bonus reward.
What We Are Looking For
You will be a passionate, dynamic, and experienced Sports Bar Manager to lead our team and create an exciting, high-energy environment for sports fans from all aspects of sports. You will be sports obsessed. The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast-paced bar setting, and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales while maintaining a fun and safe atmosphere.
Main Responsibilities
- Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
- Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
- Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
- Create and promote sports-related events, viewing parties, and local partnerships.
- Engage with customers and sports fans through social media and promotions.
- Build relationships with local fan groups to drive attendance.
- Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
- Recruit, train, and supervise bar and restaurant staff to deliver excellent service.
- Create and manage employee schedules to optimise efficiency and labour costs.
- Motivate and coach team members, fostering a positive and professional work environment.
- Handle conflict resolutions and staff management.
- Full accountability of the Profit and Loss account for King’s Sports Bar.
- Implement and drive a guest-obsessed venue where KPI’s and measures are driven to success.
- Spearhead key events and drive brand partnerships with our key suppliers.
- Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives.
- Identify and implement upselling and cross-selling opportunities to drive food and beverage sales.
Service Behaviours
Our Kings Sports Bar Managers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Kings Sports Bar Managers will spend a large portion of their shift on their feet working directly with the public.
Sports Bar Manager employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
