At a Glance
- Tasks: Welcome guests, handle queries, and promote player rewards with enthusiasm.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and service shine.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts in a dynamic environment with a supportive team.
- Why this job: Make a real impact by creating memorable experiences for our guests.
- Qualifications: Must be 18+, with a positive attitude and great communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Receptionist - Manchester, Greater Manchester About Us Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy.
Atmosphere.
Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together.
If you’re upbeat, curious and ready to get involved, you’ll feel at home here.
Personality matters.
Every shift is a chance to make your mark.
Why Join Us A place to grow, not just a job.
You’ll be recognised for great work and given opportunities to build your skills and grow your career Alongside competitive pay, you can also expect: Discounts and perks across travel, retail, hospitality and wellbeing Company pension scheme and life insurance cover Discount on Food and non-alcoholic beverages across all venues Season ticket loan and cycle to work scheme Refer a friend bonus reward Main Responsibilities Meet and greet customers, assisting with any queries.
Ensure that all customers are dealt with in an efficient and courteous manner.
Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
Receiving and logging telephone calls and other communications to the venue.
Service Behaviours Our Receptionists are expected to always demonstrate our key service behaviours: On It : Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
Upbeat and Positive Attitude : Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
Be Nice : Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
Open and Close : Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please
Note: You must be aged 18 or above and have the right to work in the UK This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Receptionists will spend a large portion of their shift on their feet working directly with the public.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Receptionist - Manchester, Greater Manchester employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. As a Head Chef, you'll enjoy competitive pay alongside a range of benefits including service charge, tips, and discounts across various sectors, all while working in a dynamic environment that celebrates creativity and teamwork. With ample opportunities for personal and professional development, you'll be part of a close-knit team that thrives on energy and enthusiasm, making each shift a chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Manchester, Greater Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Metropolitan Gaming. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Metropolitan Gaming before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Manchester, Greater Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Metropolitan Gaming:Your cover letter is your chance to shine! Tell us why you want to work at Metropolitan Gaming specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Metropolitan Gaming!
How to prepare for a job interview at Metropolitan Gaming
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
