At a Glance
- Tasks: Welcome guests, assist with queries, and promote player rewards.
- Company: Join the vibrant team at Metropolitan Gaming, where excitement meets high-end gaming.
- Benefits: Enjoy 50% off food, discounts on travel, and a supportive work environment.
- Other info: Great opportunities for personal growth in a dynamic, fast-paced setting.
- Why this job: Be part of an energetic team and create memorable experiences for our guests.
- Qualifications: Must be 18+, flexible with shifts, and have a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Main Responsibilities
- Meet and greet customers, assisting with any queries.
- Ensure that all customers are dealt with in an efficient and courteous manner.
- Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
- Receiving and logging telephone calls and other communications to the venue.
Service Behaviours
Our Receptionists are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note:
You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Receptionists will spend a large portion of their shift on their feet working directly with the public.
Receptionist employer: Metropolitan Gaming
At Metropolitan Gaming, we pride ourselves on being more than just an employer; we create vibrant experiences in the heart of high-end gaming. Our dynamic work culture fosters growth and development, offering extensive training opportunities and a supportive environment where every team member can thrive. With competitive benefits, including generous discounts and wellness services, working as a Receptionist at our iconic venues means being part of an exciting team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Familiarise yourself with their venues and services so you can chat confidently about how you fit into their high-energy environment.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you nail that upbeat and positive attitude they’re looking for, plus it’ll boost your confidence when dealing with customers.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've gone above and beyond for customers in the past. Highlighting your ability to be nice and responsive will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Metropolitan Gaming team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to stay upbeat and positive, even during busy times. We love candidates who can keep the energy high!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences that relate to the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Metropolitan Gaming!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Gaming. Understand their values, venues, and what makes them unique in the gaming industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight situations where you went above and beyond to assist someone, as this aligns perfectly with the company's focus on creating memorable experiences.
✨Emphasise Your Positive Attitude
Metropolitan Gaming values an upbeat and positive attitude. During the interview, make sure to convey your enthusiasm for the role and the company. Use body language that reflects positivity, such as smiling and maintaining eye contact, to create a welcoming atmosphere even before you start working.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations as a Receptionist. Think about how you would manage a difficult customer or how you would promote player rewards. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
