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For Companies At a Glance
- Tasks: Welcome guests, assist with queries, and promote player rewards.
- Company: Join the vibrant team at Metropolitan Gaming, a leader in high-end gaming experiences.
- Benefits: Enjoy 50% off food, extensive discounts, and a supportive work environment.
- Why this job: Be part of an exciting team and create memorable experiences for our guests.
- Qualifications: Must be 18+, flexible with shifts, and have a positive attitude.
- Other info: Great opportunities for personal growth and development in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Main Responsibilities
- Meet and greet customers, assisting with any queries.
- Ensure that all customers are dealt with in an efficient and courteous manner.
- Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
- Receiving and logging telephone calls and other communications to the venue.
Service Behaviours
Our Receptionists are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Receptionist employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand their customer experience. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling customer queries and engaging with guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a high-end environment like Metropolitan Gaming. Choose an outfit that reflects professionalism while still being comfortable for those busy shifts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our exciting team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Metropolitan Gaming. Highlight any relevant experience or skills that align with our service behaviours, like being upbeat and responsive. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is super important for a Receptionist!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Gaming. Understand their values, the venues they operate, and what makes them unique in the gaming industry. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight situations where you went above and beyond to assist someone, as this aligns perfectly with the 'On It' and 'Be Nice' behaviours they're looking for.
✨Demonstrate a Positive Attitude
Metropolitan Gaming values an upbeat and positive attitude. During the interview, maintain a friendly demeanour and express enthusiasm about the role. Use positive language and focus on how you can contribute to creating a welcoming environment for guests.
✨Prepare for Flexibility Questions
Since the role requires working nights, weekends, and shifts, be ready to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business. This will demonstrate your commitment and readiness to be part of a high-performance team.
