At a Glance
- Tasks: Ensure efficient cash desk operations while delivering top-notch customer service.
- Company: Join the vibrant Metropolitan Gaming Group, a leader in city leisure experiences.
- Benefits: Enjoy 50% off food, extensive discounts, and a supportive work environment.
- Other info: Great opportunities for training, development, and career growth await you.
- Why this job: Be part of an exciting team that values innovation and exceptional guest experiences.
- Qualifications: Must have a valid Personal Functional Licence and banking experience.
The predicted salary is between 28800 - 43200 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. We are dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino, Metropolitan Mayfair.
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud. You will also be required to provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.
Main Responsibilities:
- Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
- Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Updating points/player tracking for customers.
- Maintaining all ATMs.
- Processing all banking.
- To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
- Actively meet day-to-day customer service needs and respond appropriately to all queries.
- Positively support company-wide customer service initiatives.
- Actively create a team environment and support other team members where possible.
- Keep management informed of major players and their transactions or of any unusual incident or event.
- Maintain a good working relationship with management and other departments within the venue.
- Report and refer to senior colleagues any unusual or major incidents of concern.
- Always maintain and reflect the company values.
Who You Are:
- Holds a valid Personal Functional Licence (PFL)
- Banking or finance experience
- Strong work ethic with a passion for exceeding expectations
- Organised and methodical
- Upbeat and positive attitude
- Numerate
- Articulate (in English)
- Personable
- Customer service focused
- Computer literate
Desirable Skills:
- Competent with use of NEON
- Competent with cash desk manual and policies
- Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance
Please Note: You must be aged 18 or above and have the right to work in the UK.
Experienced Casino Cashier - Maternity Cover in Nottingham employer: Metropolitan Gaming
Metropolitan Gaming Group is an exceptional employer that champions a vibrant work culture, offering employees the chance to thrive in a dynamic environment. With a strong focus on personal and professional development, we provide extensive training opportunities and a comprehensive benefits package, including generous discounts, health services, and a supportive team atmosphere. Join us at our iconic venues in the heart of the city, where your contributions will be valued and rewarded, making every day a unique experience for both you and our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Casino Cashier - Maternity Cover in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's values and culture. This way, you can show how your vibe matches theirs and why you're the perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Experienced Casino Cashier - Maternity Cover in Nottingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your enthusiasm for the role.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in banking or finance. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Stuff
Familiarise yourself with the Metropolitan Gaming Cash Desk Manual and the specific responsibilities of a Casino Cashier. Understanding the compliance requirements and customer service expectations will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's focus on delivering unique experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle cash-related issues. Practice responding to scenarios where you might need to investigate discrepancies or manage customer queries effectively.
✨Reflect the Company Values
During the interview, make sure to convey an upbeat and positive attitude. Highlight your strong work ethic and passion for exceeding expectations, as these traits resonate well with the 'Why Not?' brand ethos of Metropolitan Gaming.
