At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while providing top-notch service.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, competitive salary, and a range of employee perks.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a dynamic team and create unforgettable experiences for guests.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You'll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and escalate as necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
Our Casino Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Elite Casino Dealer — Live Games & Growth Opportunities in Nottingham employer: Metropolitan Gaming
At Metropolitan Gaming, we pride ourselves on being more than just an employer; we create vibrant experiences in the heart of high-end gaming. Our commitment to employee growth is evident through extensive training opportunities and a supportive work culture that values teamwork and excellence. With competitive benefits, including generous discounts and wellness services, joining our team as an Elite Casino Dealer means being part of a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Casino Dealer — Live Games & Growth Opportunities in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice makes perfect! Brush up on your dealing skills and game rules. You want to be sharp and ready to impress during any practical assessments or role plays. Show them you’re not just a dealer, but a pro!
✨Tip Number 3
Be yourself! When you're chatting with the interviewers, let your personality shine through. They’re looking for someone who can create a fun atmosphere, so don’t hold back on showing your upbeat side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Metropolitan Gaming. Let’s get you in the game!
We think you need these skills to ace Elite Casino Dealer — Live Games & Growth Opportunities in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role of Elite Casino Dealer. Highlight any relevant experience you have with gaming or customer service, and don’t forget to mention your UK Gaming Licence. We love seeing candidates who take the time to connect their skills to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there. So, what are you waiting for? Get your application in!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on the rules and procedures of the games you'll be dealing, like Blackjack and Roulette. Being able to explain these clearly during your interview will show that you're not just a dealer, but someone who can enhance the guest experience.
✨Show Off Your Service Skills
Metropolitan Gaming values outstanding guest service, so be ready to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation with grace.
✨Demonstrate Team Spirit
Collaboration is key in a casino environment. Be prepared to discuss how you work well with others, whether it's fellow dealers or supervisors. Highlight any experiences where teamwork led to a successful outcome.
✨Stay Positive and Engaged
Your attitude can make a huge difference in the interview. Approach every question with enthusiasm and positivity. Show that you’re not just looking for a job, but that you’re excited about the opportunity to be part of a high-performance team at Metropolitan Gaming.
