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For Companies At a Glance
- Tasks: Welcome guests, handle queries, and promote player rewards with enthusiasm.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming experiences.
- Benefits: Enjoy 50% off food, discounts, health services, and a supportive work environment.
- Why this job: Be part of an energetic team in a vibrant gaming atmosphere.
- Qualifications: Must be 18+, flexible, and ready to engage with customers.
- Other info: Great opportunities for growth and development in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Main Responsibilities
- Meet and greet customers, assisting with any queries.
- Ensure that all customers are dealt with in an efficient and courteous manner.
- Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
- Receiving and logging telephone calls and other communications to the venue.
Service Behaviours
Our Head Receptionists are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Head Receptionists will spend a large portion of their shift on their feet working directly with the public.
Head Receptionist in Manchester employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand their customer experience. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how you’d handle customer interactions and demonstrate that upbeat attitude they’re after. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the high-end gaming environment. A smart appearance shows you take the role seriously and are ready to represent Metropolitan Gaming’s brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Head Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Head Receptionist role. Highlight your relevant experience and skills that align with our service behaviours like being upbeat and responsive. This shows us that you understand what we're looking for and that you're genuinely interested in joining our team.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This makes it easier for us to see your qualifications and understand why you’d be a great fit for our high-performance team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Metropolitan Gaming!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Gaming. Understand their values, venues, and what makes them unique in the gaming industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
As a Head Receptionist, you'll be the face of the company. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries efficiently and courteously, as well as how you maintain a positive attitude even in challenging situations.
✨Showcase Your Flexibility
This role requires working nights, weekends, and shifts. Be ready to discuss your availability and willingness to adapt to the demands of the job. Mention any previous experience in similar environments where flexibility was key to your success.
✨Engage with Enthusiasm
During the interview, embody the upbeat and positive attitude that Metropolitan Gaming values. Smile, maintain eye contact, and engage openly with your interviewers. This will not only reflect your personality but also demonstrate that you can create a welcoming atmosphere for guests.
