At a Glance
- Tasks: Supervise food and beverage service, ensuring outstanding customer experiences.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere thrive.
- Benefits: Enjoy competitive pay, tips, discounts, and a company pension scheme.
- Other info: Flexible shifts with opportunities for training and career advancement.
- Why this job: Make a real impact in a dynamic casino environment while growing your career.
- Qualifications: Passion for food & beverage and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy, atmosphere, and service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
- A place to grow, not just a job.
- You’ll be recognised for great work and given opportunities to build your skills and grow your career.
- Alongside competitive pay, you can also:
- Service charge and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality, and wellbeing
- Company pension scheme and life insurance cover
- Discount on food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for a dynamic, buzzing, and friendly F&B Supervisor who has a passion for food & beverage to join our team. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Main Responsibilities
- Complete orders placed by casino waiting staff promptly, efficiently, and to the required standard and in accordance with the company's accounting and control procedures.
- Ensure that at all times a sufficient supply of crockery, cutlery, glassware, and utensils is available for use.
- Use all equipment correctly and ensure that the work area, machinery, and utensils are left clean and tidy at all times.
- To provide, and ensure staff provide, outstanding customer service and guest relations at all times.
- To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
- To assist the management team in completing team appraisals, service reviews, and training.
- To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction.
- Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.
Service Behaviours
Our F&B Supervisors are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.
Food and Beverage Supervisor in Manchester employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay, generous benefits including service charge, tips, and discounts across various sectors, employees can thrive both personally and professionally in a dynamic casino environment. Join us to make a meaningful impact while enjoying opportunities for skill development and career advancement in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Metropolitan Gaming. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Metropolitan Gaming
Don't be shy about reaching out to Metropolitan Gaming directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Metropolitan Gaming and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Metropolitan Gaming
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
