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For Companies At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while providing top-notch service.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, competitive salary, and a range of employee perks.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You’ll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and escalate as necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
Our Casino Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Experienced Casino Dealer - Manchester, Greater Manchester employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer - Manchester, Greater Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Gaming. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their high-energy environment.
✨Tip Number 2
Practice your game skills! Since you'll be dealing games like Blackjack and Roulette, make sure you're sharp on the rules and procedures. You want to impress them with your accuracy and energy during the interview, so brush up on your dealing techniques.
✨Tip Number 3
Show off your people skills! As a Casino Dealer, you'll be interacting with guests all the time. During your interview, highlight your experience in providing outstanding customer service and how you handle disputes calmly. They want someone who can keep the atmosphere fun and professional!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which is exactly what we’re looking for in our team members. Don’t miss out on this opportunity!
We think you need these skills to ace Experienced Casino Dealer - Manchester, Greater Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Casino Dealer role. Highlight your experience with games like Blackjack and Roulette, and mention any relevant qualifications, like your UK Gaming Licence. This shows us you’re serious about the position and understand what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your professionalism!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on the rules and procedures for games like Blackjack, Roulette, and Three Card Poker. Being able to explain these clearly during your interview will show that you're not just a dealer, but someone who can enhance the guest experience.
✨Show Off Your People Skills
Since you'll be interacting with guests constantly, demonstrate your ability to maintain a friendly and professional demeanour. Think of examples from your past experiences where you handled disputes or created a fun atmosphere at the table.
✨Be Ready for Situational Questions
Prepare for questions that assess how you would handle specific scenarios, like dealing with an upset player or ensuring game integrity. Practising your responses will help you stay calm and collected during the interview.
✨Dress to Impress
Even though it’s a casino environment, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. It shows respect for the role and the company.