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For Companies At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while creating a fun atmosphere.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your skills in a thrilling setting.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You’ll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and elevate as necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
Our Casino Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Experienced Casino Dealer in Manchester employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your game skills! Brush up on dealing Blackjack, Roulette, and other games. You want to impress with your accuracy and energy, so maybe even do a mock session with friends to get comfortable.
✨Tip Number 3
Show off your people skills! Being a Casino Dealer is all about creating a fun atmosphere. Think of examples where you've delivered outstanding service or handled tricky situations with guests—this will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our high-performance team at Metropolitan Gaming. Let’s make it happen!
We think you need these skills to ace Experienced Casino Dealer in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Casino Dealer role. Highlight your experience with games like Blackjack and Roulette, and mention any relevant qualifications, like your UK Gaming Licence. This shows us you’re serious about the position and understand what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is crucial in our industry!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to see your application come through!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on the rules and procedures for games like Blackjack, Roulette, and Three Card Poker. Being able to explain these clearly during your interview will show that you're not just a dealer, but someone who can enhance the guest experience.
✨Show Off Your Service Skills
Demonstrate your ability to maintain a friendly and professional demeanour. Think of examples from your past experiences where you provided outstanding customer service, as this is key in creating a fun atmosphere for players.
✨Be Ready for Scenarios
Prepare for situational questions that might involve handling disputes or misunderstandings at the table. Practising how you would calmly resolve these issues will help you stand out as a candidate who can keep the gaming environment smooth and enjoyable.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining a polished appearance in a high-end gaming environment.
