At a Glance
- Tasks: Engage guests in electronic gaming, ensuring a fun and secure experience.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming across the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive rewards, and a supportive work environment.
- Other info: Flexible shifts required; perfect for those who thrive in dynamic environments.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Must be 18+, with a positive attitude and great customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for an Electronic Gaming Host to maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company.
Main Responsibilities
- Make regular Inspections for Tampering, Repairs and Maintenance of all Gaming Electronic Units
- Greet and engage guests in the electronic gaming area, providing friendly and professional service.
- Assist guests with machine operation, game selection, ticketing, and payouts as needed.
- Monitor gaming areas to ensure compliance with gambling regulations, venue policies, and safer gaming standards.
- Promote Metropolitan Loyalty programme and encourage guest enrolment and participation.
- Respond to guest inquiries, complaints, and technical issues promptly, escalating to supervisors or technicians when required.
- Maintain accurate records of guest interactions, promotions, and payouts.
- Support promotional events, tournaments, and special activities on the gaming floor.
- Ensure all machines and areas are clean and operational
- Stay up to date on current games, features, and venue promotions to provide informed assistance to guests.
- Collaborate with the technical and security teams to report malfunctions or suspicious activity.
- Follow all gaming regulations, casino policies, and safer gaming procedures.
- Immediately report any concerns regarding the security of the games
- Report all incidents regarded as suspicious as defined by the AML training
- Carry out maintenance of gaming machines/equipment.
Service Behaviours
Our Electronic Gaming hosts are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Electronic Gaming hosts will spend a large portion of their shift on their feet working directly with the public.
Electronic Gaming Host in Manchester employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Electronic Gaming Host in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Familiarise yourself with their venues and what makes them tick. This way, you can show off your enthusiasm and knowledge during the chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle guest interactions and technical issues, as these are key for an Electronic Gaming Host.
✨Tip Number 3
Dress to impress! Even if it’s a casual setting, looking sharp shows you mean business. A smart appearance can set the right tone and make a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your eagerness for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Electronic Gaming Host in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and energy into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application specifically for the Electronic Gaming Host role. Highlight any relevant experience you have in customer service or gaming environments. We love seeing how your skills align with our needs, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Gaming. Understand their values, the venues they operate, and what makes them unique in the gaming industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As an Electronic Gaming Host, you'll be interacting with guests constantly. During the interview, highlight your experience in customer service and how you handle various situations. Share specific examples where you’ve gone above and beyond to ensure a positive experience for guests.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you would handle technical issues or guest complaints. Think of scenarios where you've successfully resolved problems in the past. This will showcase your ability to stay calm under pressure and your commitment to providing excellent service.
✨Embrace the Energy
Metropolitan Gaming thrives on a vibrant atmosphere. During your interview, let your enthusiasm shine through! Be upbeat and positive, and don’t hesitate to express your passion for gaming and hospitality. This attitude will resonate well with the interviewers and reflect the environment they cultivate.
