At a Glance
- Tasks: Oversee cashdesk operations, ensuring accuracy and security of financial transactions.
- Company: Join Metropolitan Gaming, where energy and atmosphere meet exceptional service.
- Benefits: Enjoy competitive pay, discounts, perks, and a supportive career growth environment.
- Other info: Flexible shifts required; great opportunity for those who thrive in fast-paced environments.
- Why this job: Be part of a dynamic team, making a real impact in a vibrant casino setting.
- Qualifications: Must be 18+, with strong leadership and customer service skills.
The predicted salary is between 26100 - 31900 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy, atmosphere, and service that’s sharp and in sync with the moment.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career. Alongside competitive pay, you can also enjoy:
- Discounts and perks across travel, retail, hospitality, and wellbeing
- Company pension scheme and life insurance cover
- Discount on food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
We are looking for a Cashdesk Manager to be responsible for overseeing all operations of the casino’s cashdesk, ensuring the accuracy, integrity, and security of all financial transactions. This role manages cashiers and supervisors, enforces internal control procedures, maintains compliance with gaming regulations, and ensures efficient customer service for guests and employees.
Main Responsibilities
- Manage daily operations of the cashdesk, ensuring all monetary transactions are completed accurately, securely, and in accordance with company and regulatory policies.
- Supervise, train, schedule, and evaluate cashiers, supervisors, and count team personnel to maintain high performance and compliance standards.
- Monitor and reconcile all cashdesk, cash, and electronic transactions including buy-ins, payouts, and chip exchanges.
- Ensure all currency, coin, chips, and documents are properly secured, logged, and balanced throughout and at the end of each shift.
- Develop and enforce standard operating procedures (SOPs) to ensure efficient and compliant cashdesk operations.
- Coordinate with Surveillance to investigate variances, discrepancies, or suspicious activities.
- Prepare and review financial and operational reports, including daily cash summaries, variances, and audit findings.
- Maintain knowledge of applicable gaming, anti-money laundering (AML), and Safer Gambling legislation.
- Promote excellent guest service while ensuring compliance with all gaming and financial laws.
- Participate in audits, regulatory reviews, and internal investigations as required.
- Manage staffing levels, hiring, and performance management for cage personnel.
- Be the subject matter expert on cashdesk procedures and advise casino Management and cashiers in all aspects of procedures and working practices.
- Perform other duties as assigned by senior management.
Service Behaviours
Our Cashdesk Manager is expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Cashdesk Managers will spend a large portion of their shift on their feet working directly with the public.
Cashdesk Manager in Manchester employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Cashdesk Manager in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Metropolitan Gaming. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Cashdesk Manager in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Metropolitan Gaming.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Metropolitan Gaming's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Metropolitan Gaming
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Metropolitan Gaming.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Metropolitan Gaming will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Metropolitan Gaming employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
