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For Companies At a Glance
- Tasks: Ensure compliance and regulatory standards in a high-energy casino environment.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, and a supportive work culture.
- Why this job: Be part of an exciting team that values growth and development.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
- Other info: Dynamic role with opportunities to make a real impact in the gaming industry.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
As part of the Casino Operations department, the Venue Compliance Manager (VCM) operates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations.
Main Responsibilities
- Undertake routine Customer Due Diligence and Enhanced Due Diligence and Safer Gambling checks on new players or lapsed.
- Review, plan and undertake annual/biannual/quarterly or as required customer account assessments/customer risk assessments [EDD, source of funds/SOW, affordability, sustainability] to recommend (or otherwise) the establishment or continuation of Business Relationships to venue management for approval.
- Work with CR’s [Customer Relations] to ensure all new and prospective VIP/HVC customers have fully completed EDD requirements to use casino facilities when they first visit or as soon as practically possible.
- Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers.
- Document and prepare suspicious activity reports as needed and in accordance with internal standard operating procedures.
- Tracking AML/SG metrics and Key Performance Indicators, developing related action plans and monitoring performance against plans.
- Provide advice, guidance, coaching and support to managers and operational employees to support the entire SG/AML process, including training needs.
- Support central Compliance department and MLRO with ad hoc requirements, additional reporting or support to projects as and when required, with the permission of the Venue Director, and to ensure SG/AML messages from Support Centre are disseminated to appropriate Casino employees.
- Following notification of an SG/Affordability Trigger or identification of Risk Indicator, provide oversight of completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and appropriate action is taken.
- Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting areas for improvement and/or action and/or topics requiring discussion as required through monitoring customer accounts and actions taken on a weekly basis.
- Maintaining oversight of reporting of breaches and attempted breaches relating to underage entry.
- To regularly liaise (though attending meetings) with the Support Centre compliance for information sharing purposes relating to SG/AML cases of general interest, lessons learnt and to raise queries to ensure a level interpretation/application across the MG estate.
- Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance department on any potential areas for improvement.
- On compliance related matters, to act as the conduit of information from Operations into the Compliance function as and when required.
- Oversight of maintenance of all SG/AML literature and signage across the Venue.
Who You Are
- Must always maintain a high level of confidentiality and act in a discreet manner regarding information in their possession.
- Must be able to demonstrate competent research skills and be fully conversant with company procedures and databases utilised in relation to social responsibility and AML processes.
- Must possess excellent communication skills, both written and verbal.
- Must be proficient in using MS Office, possess intermediate to advanced IT skills in normal Microsoft applications (Word, Excel, PowerPoint, Adobe, Outlook).
- Previous experience in a relevant compliance role desirable.
- Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing and Social Responsibility.
- Must be professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
- Must have a positive, can-do attitude and approach to work, continually displaying and reinforcing the company’s required service standards and being personable and professional regarding interaction with all stakeholders and points of contact.
Desirable Skills
- ICA specialist certificate.
- Experience of the land-based casino industry.
Service Behaviours
Our employees are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK.
Venue Compliance Manager - Mayfair, London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Compliance Manager - Mayfair, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to compliance and gaming. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the Metropolitan Gaming team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your skills in compliance and your understanding of AML regulations—this is your time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and really keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Venue Compliance Manager - Mayfair, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the gaming industry shine through. We want to see that you’re not just looking for a job, but that you’re excited about being part of our high-energy environment.
Tailor Your CV: Make sure your CV is tailored to the Venue Compliance Manager role. Highlight your relevant experience in compliance and any specific skills that match what we’re looking for. This shows us you’ve done your homework and are serious about the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of Anti-Money Laundering and social responsibility laws. Familiarise yourself with the specific regulations that apply to the gaming industry, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated compliance issues in the past, whether in writing or verbally, to demonstrate your capability.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to compliance and customer interactions. Think through how you would handle various scenarios, such as suspicious activity reports or customer due diligence checks, to showcase your problem-solving skills.
✨Exude Professionalism and Positivity
Your attitude matters! Approach the interview with a positive, can-do mindset. Dress professionally and be personable; remember, you're not just interviewing for a job, but also representing the Metropolitan Gaming brand.