At a Glance
- Tasks: Lead a dynamic team, create exciting sports events, and ensure top-notch customer service.
- Company: Join Metropolitan Gaming, where energy and atmosphere come alive in our vibrant sports bar.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts, a fun work environment, and the chance to make your mark every day.
- Why this job: Be part of a passionate team that celebrates wins and creates unforgettable experiences for sports fans.
- Qualifications: Experience in hospitality, a love for sports, and strong leadership skills are essential.
The predicted salary is between 35000 - 42000 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy, atmosphere, and service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
- A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
- Alongside competitive pay, you can also enjoy discounts and perks across travel, retail, hospitality, and wellbeing.
- Company pension scheme and life insurance cover.
- Discount on food and non-alcoholic beverages across all venues.
- Season ticket loan and cycle to work scheme.
- Refer a friend bonus reward.
What We Are Looking For
You will be a passionate, dynamic, and experienced Sports Bar Manager to lead our team and create an exciting, high-energy environment for sports fans from all aspects of sports. You will be sports obsessed. The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast-paced bar setting, and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales while maintaining a fun and safe atmosphere. Most of all, you will LOVE what you do (and your team will too…).
Main Responsibilities
- Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
- Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
- Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
- Create and promote sports-related events, viewing parties, and local partnerships.
- Engage with customers and sports fans through social media and promotions.
- Build relationships with local fan groups to drive attendance.
- Maintain cleanliness and organisation of the bar area, ensuring compliance with health and safety regulations.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
- Recruit, train, and supervise bar and restaurant staff to deliver excellent service.
- Create and manage employee schedules to optimise efficiency and labour costs.
- Motivate and coach team members, fostering a positive and professional work environment.
- Handle conflict resolutions and staff management.
- Full accountability of the Profit and Loss account for King’s Sports Bar.
- Implement and drive a guest-obsessed venue where KPIs and measures are driven to success.
- Spearhead key events and drive brand partnerships with our key suppliers, ensuring we gain great marketing support and USPs to drive our key events.
- Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives.
- Identify and implement upselling and cross-selling opportunities to drive food and beverage sales.
Service Behaviours
Our Sports Bar Operations Manager are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Kings Sports Bar Managers will spend a large portion of their shift on their feet working directly with the public.
Sports Bar Operations Manager - Leicester Square, London employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Bar Operations Manager - Leicester Square, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Metropolitan Gaming. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Metropolitan Gaming
Don't be shy about reaching out to Metropolitan Gaming directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sports Bar Operations Manager - Leicester Square, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Metropolitan Gaming and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Metropolitan Gaming
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
