HR Coordinator - Leicester Square, London

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What you'll be doing

Reporting to the HR Business Partner, you will provide generalist HR support to Empire Casino in all aspects of the employee lifecycle.

Responsibilities

HR Administration

• Manage the group HR mailbox, including responding to queries, categorisation of emails and escalation where necessary
• Support recruitment and onboarding activities in partnership with Talent Acquisition, including background checks, inductions, and system workflow management across ATS and HRIS
• Manage end-to-end HR administration for onboarding and offboarding, including contracts, documentation, references, personnel files and exit processes
• Act as HR systems administrator, maintaining HRIS, payroll, and benefits platforms, ensuring all employee data is accurately recorded and kept updated
• Support payroll and compensation queries
• Maintain HR policies and ensure compliance with employment, immigration, and Right to Work requirements, including audits and record management
• Support employee mobility, visa administration, DBS checks, and licensing requirements in collaboration with compliance teams
• Responsible for raising purchase orders and processing HR invoices in SAP Concur for payment
• Manage and administer benefits documentation, including auditing and reconciliation of monthly employee enrolment changes

Employee Relations Support

• Coordination of ER activity including the scheduling of ER meetings, preparing documentation, and taking meeting notes where required
• Guide managers through ER processes in line with internal tiered ER service model and, offering guidance on the management toolkit
• Provide first-line support for employee relations queries and cases
• Draft and issue ER correspondence, including disciplinary, grievance, investigation, and absence-related documentation
• Completion of occupational health referrals including the tracking of costs and management of external provider portal
• Maintain accurate and confidential ER records, tracking ER case progress and ensuring compliance with company policy and procedure
• Support absence management and probation review administration
• Escalate complex or high-risk cases to senior HR team members as appropriate
• Contribute to continuous improvement of ER processes, templates, and documentation

Reporting and Insights

• Provide reports and insights, including first level analysis of data trends and KPI’s to support decision-making and continuous improvement
• Coordinate training, and provide training statistics
• Updating and maintaining employee opinion survey action tracker
• Coordinate and support the MetSTARS recognition programme, MetLEARN and MetENGAGE initiatives

Who you are

• Understanding of UK employment and immigration law, and demonstrable generalist Human Resources experience
• Experience providing first-line employee relations support and case management
• Experience managing end-to-end HR processes using HRIS systems (Dayforce desirable)
• Ability to support and promote high-quality employee lifecycle processes and continuous improvement initiatives
• Good communication with the ability to build rapport and credibility at all levels
• High level of integrity and discretion when handling sensitive information
• Collaborative, proactive, and customer-focused approach within a fast-paced environment
• Excellent organisational, problem-solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines
• Innovative, solutions-focused mindset with strong reporting and data analysis capability
• Highly proficient in Microsoft Office
• CIPD Level 3 qualified or willing to work towards

Service Behaviours

Our coordinators are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK.