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For Companies At a Glance
- Tasks: Supervise food and beverage service, ensuring outstanding customer experiences in a vibrant casino environment.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming across the UK and Egypt.
- Benefits: Enjoy competitive pay, discounts, health services, and a supportive work culture.
- Why this job: Make an impact in hospitality while working in an exciting, dynamic setting.
- Qualifications: Passion for food & beverage and excellent customer service skills required.
- Other info: Flexible shifts with opportunities for growth and development in a fun team.
The predicted salary is between 24000 - 36000 £ per year.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Main Responsibilities
- Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company’s accounting and control procedures.
- Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
- Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
- To provide, and ensure staff provide, outstanding customer service and guest relations at all times.
- To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
- To assist the management team in completing team appraisals, service reviews and training.
- To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction.
- Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.
Service Behaviours
Our F&B Supervisors are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.
Food and Beverage Supervisor in London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Metropolitan Gaming tick. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As an F&B Supervisor, you'll need to shine in guest relations. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Food and Beverage Supervisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and beverage shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the F&B Supervisor role. Highlight any relevant experience in hospitality, especially in fast-paced environments like casinos. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We’re all about being upbeat and friendly, so let us know what makes you tick and how you can contribute to our vibrant team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Stuff
Before the interview, brush up on your knowledge of food and beverage trends, especially in a casino environment. Familiarise yourself with the company's venues and their unique offerings. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled complaints or went above and beyond for guests. This is crucial for a role that revolves around guest relations.
✨Demonstrate Team Spirit
As a supervisor, you'll need to lead by example. Be ready to discuss how you've motivated and trained team members in previous roles. Highlight your ability to create a positive and energetic work environment, which aligns with the company’s values.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing a busy shift. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
