At a Glance
- Tasks: Engage guests in the electronic gaming area and ensure smooth operations.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere thrive.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts required; perfect for those who love dynamic work environments.
- Why this job: Make your mark in a fun environment while helping guests enjoy their gaming experience.
- Qualifications: Must be 18+, with a positive attitude and great customer service skills.
The predicted salary is between 20250 - 24750 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy.
Atmosphere.
Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together.
If you’re upbeat, curious and ready to get involved, you’ll feel at home here.
Personality matters.
Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
- What We Are Looking For
We are looking for an Electronic Gaming Host to maintain overall efficiency and operation of the Electronic Dept, maintaining the highest standard of efficiency and security in accordance with the policies and procedures of the company.
- Main Responsibilities
- Make regular Inspections for Tampering, Repairs and Maintenance of all Gaming Electronic Units
- Greet and engage guests in the electronic gaming area, providing friendly and professional service.
- Assist guests with machine operation, game selection, ticketing, and payouts as needed.
- Monitor gaming areas to ensure compliance with gambling regulations, venue policies, and safer gaming standards.
- Promote Metropolitan Loyalty programme and encourage guest enrolment and participation.
- Respond to guest inquiries, complaints, and technical issues promptly, escalating to supervisors or technicians when required.
- Maintain accurate records of guest interactions, promotions, and payouts.
- Support promotional events, tournaments, and special activities on the gaming floor.
- Ensure all machines and areas are clean and operational
- Stay up to date on current games, features, and venue promotions to provide informed assistance to guests.
- Collaborate with the technical and security teams to report malfunctions or suspicious activity.
- Follow all gaming regulations, casino policies, and safer gaming procedures.
- Immediately report any concerns regarding the security of the games
- Report all incidents regarded as suspicious as defined by the AML training
- Carry out maintenance of gaming machines/equipment.
- Service Behaviours
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
- Please Note: You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Electronic Gaming hosts will spend a large portion of their shift on their feet working directly with the public.
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Electronic Gaming Host in London employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Electronic Gaming Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Metropolitan Gaming. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Metropolitan Gaming
Don't be shy about reaching out to Metropolitan Gaming directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Electronic Gaming Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Metropolitan Gaming and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Metropolitan Gaming
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
