At a Glance
- Tasks: Support the Venue Director in delivering top-notch gaming operations and customer service.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere matter.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts required; great for those who thrive in a lively atmosphere.
- Why this job: Make your mark in a dynamic environment while developing your skills and career.
- Qualifications: Must be 18+, with a passion for customer service and team collaboration.
The predicted salary is between 24750 - 30250 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy, atmosphere, and service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
- A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
- Alongside competitive pay, you can also enjoy discounts and perks across travel, retail, hospitality, and wellbeing.
- Company pension scheme and life insurance cover.
- Discount on food and non-alcoholic beverages across all venues.
- Season ticket loan and cycle to work scheme.
- Refer a friend bonus reward.
What We Are Looking For:
We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure compliance with the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation, and all company rules and procedures.
Main Responsibilities
- All gaming operations are carried out to optimum standards of efficiency.
- Outstanding levels of customer service are delivered by the gaming team on a consistent basis in line with company expectations.
- Proactively contribute towards discussions on the business at management meetings.
- Support the implementation of all internal and external marketing and sales activity.
- Ensure gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches promptly.
- Maintain an optimum level of suitably experienced staff on shift to achieve maximum efficiency.
- Develop good communications throughout the venue and with other properties where necessary.
- Pass all information from visits by officials of statutory bodies to the Venue Director and/or Casino Manager on duty.
- Prioritise good customer relations on the casino floor.
- Supervise all team members and ensure adherence to standards required by the Gaming Manual and Company rules.
- Ensure all gaming equipment is functioning properly and maintain an hourly report sheet with casino results and cash drop.
- Assist with the supervision of count procedures.
- Notify senior management immediately of any disputes or customer requests that cannot be settled on the casino floor.
- Develop junior team members by providing support and feedback regularly.
- Conduct investigations into employee absences, grievances, and disciplinary matters.
- Assist with identifying the potential of gaming team members for informed decisions regarding training, salaries, and promotion.
- Identify underperforming team members and recommend remedial action.
- Actively promote and ensure company initiatives concerning employee engagement are followed.
- Use appropriate reward and recognition interventions to highlight role model employees.
- Promote the licensing objectives as set out in the Gambling Act 2005.
- Report any regulatory compliance matters to the central compliance function.
- Ensure full compliance with company and legal procedures in all areas.
- Liaise with the security department to ensure compliance with health and safety regulations.
- Carry out checks of gaming equipment and ensure proper maintenance.
Service Behaviours
Our Assistant Casino Managers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Assistant Casino Managers will spend a large portion of their shift on their feet working directly with the public.
Assistant Casino Manager - Leicester Square, London employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Casino Manager - Leicester Square, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Metropolitan Gaming. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Metropolitan Gaming
Don't be shy about reaching out to Metropolitan Gaming directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Metropolitan Gaming and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Metropolitan Gaming
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
