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For Companies At a Glance
- Tasks: Manage and optimise casino gaming applications, ensuring stability and compliance.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive rewards, company pension, and health services.
- Why this job: Be part of a high-performance team and make an impact in the gaming industry.
- Qualifications: Experience in gaming systems and strong analytical skills required.
- Other info: Dynamic role with opportunities for learning and career growth.
The predicted salary is between 50000 - 60000 £ per year.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Cycle to work scheme
What We Are Looking For
The Application Manager is responsible for the end-to-end ownership, support, and optimisation of casino gaming applications, ensuring systems are stable, compliant, performant, and aligned with business objectives. The role acts as the primary liaison between vendors, operations, and internal stakeholders, supporting both day-to-day operations and project delivery.
Main Responsibilities
- Application Ownership
- Act as application owner for assigned casino gaming systems (e.g. CMS, slots systems, table management, loyalty, jackpot, player tracking).
- Maintain full lifecycle oversight including configuration, upgrades, patching, performance, and retirement.
- Ensure applications meet regulatory, security, and audit requirements.
- Maintain application documentation, architecture diagrams, and support runbooks.
- Vendor & Third-Party Management
- Manage relationships with gaming system vendors, platform providers, and integrators.
- Own vendor SLAs, support contracts, escalation paths, and performance reviews.
- Coordinate vendor-led upgrades, fixes, and incident resolution.
- Assess vendor change requests, releases, and roadmaps for business impact.
- Query & Incident Management
- Act as 2nd/3rd line support for application-related incidents and service requests.
- Analyse, triage, and resolve application queries, data issues, and defects.
- Own root cause analysis (RCA) for major incidents and implement preventative actions.
- Collaborate with Service Desk, Infrastructure, Security, and Vendors to restore service.
- Operational Support
- Ensure 24/7 operational stability of casino gaming applications (on-call / rota if applicable).
- Monitor system performance, data integrity, and interfaces.
- Support regulatory reporting, audits, and system validation activities.
- Manage system configurations across production, test, and disaster recovery environments.
- Project & Change Management
- Lead or support application-related projects, including new system implementations, upgrades, integrations, and migrations.
- Translate business and operational requirements into technical and vendor deliverables.
- Manage application change through formal change management and release processes.
- Coordinate UAT, go-live activities, and post-implementation support.
- Stakeholder Management
- Act as a key interface between Casino Operations, Finance, Compliance, Security, and IT.
- Provide clear communication on incidents, changes, risks, and system performance.
- Support operational teams with system knowledge and best practices.
Key Skills & Experience
- Experience supporting casino, gaming, or highly regulated transactional systems.
- Strong understanding of application ownership and vendor management.
- Proven experience in incident, problem, and change management.
- Ability to manage multiple priorities in a 24/7 operational environment.
- Strong analytical and troubleshooting skills.
Qualifications
- Degree in IT, Computer Science, Engineering, or equivalent experience.
- ITIL Foundation or similar (desirable).
Application Manager - Tottenham Court Rd, London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Manager - Tottenham Court Rd, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gaming industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with casino gaming applications and vendor management. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Be proactive! If you see a job that catches your eye, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company and its gaming platforms. Understand their values and how you can contribute to their high-performance team. Tailor your answers to reflect their mission and demonstrate your passion for the industry.
We think you need these skills to ace Application Manager - Tottenham Court Rd, London
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for the gaming industry shine through! We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our high-energy environment.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in application management and vendor relations. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We’re busy folks, so make it easy for us to see why you’d be a great fit for the Application Manager role. Use bullet points where possible to break down your achievements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the casino gaming applications mentioned in the job description. Familiarise yourself with terms like CMS, slots systems, and player tracking. This will show that you're not just interested in the role but also knowledgeable about the tools you'll be managing.
✨Vendor Management Insights
Since vendor management is key for this role, think of examples from your past experiences where you've successfully managed vendor relationships or resolved issues. Be ready to discuss how you handled SLAs and performance reviews, as this will demonstrate your capability in this area.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled application-related incidents or service requests. Highlight your analytical skills and how you approached root cause analysis. This will help the interviewers see your troubleshooting abilities in action.
✨Communicate Clearly
As a liaison between various teams, clear communication is crucial. Practice explaining complex technical concepts in simple terms. During the interview, focus on how you would communicate incidents, changes, and system performance to different stakeholders, ensuring everyone is on the same page.