Human Resources Coordinator

Reporting to the HR Business Partner, you will provide generalist HR support to Empire Casino in all aspects of the employee lifecycle.

Responsibilities

• HR Administration
  • Manage the group HR mailbox, including responding to queries, categorisation of emails and escalation where necessary.
  • Support recruitment and onboarding activities in partnership with Talent Acquisition, including background checks, inductions, and system workflow management across ATS and HRIS.
  • Manage end-to-end HR administration for onboarding and offboarding, including contracts, documentation, references, personnel files and exit processes.
  • Act as HR systems administrator, maintaining HRIS, payroll, and benefits platforms, ensuring all employee data is accurately recorded and kept updated.
  • Support payroll and compensation queries.
  • Maintain HR policies and ensure compliance with employment, immigration, and Right to Work requirements, including audits and record management.
  • Support employee mobility, visa administration, DBS checks, and licensing requirements in collaboration with compliance teams.
  • Responsible for raising purchase orders and processing HR invoices in SAP Concur for payment.
  • Manage and administer benefits documentation, including auditing and reconciliation of monthly employee enrolment changes.
• Employee Relations Support
  • Coordination of ER activity including the scheduling of ER meetings, preparing documentation, and taking meeting notes where required.
  • Guide managers through ER processes in line with internal tiered ER service model and offer guidance on the management toolkit.
  • Provide first‑line support for employee relations queries and cases.
  • Draft and issue ER correspondence, including disciplinary, grievance, investigation, and absence‑related documentation.
  • Completion of occupational health referrals including the tracking of costs and management of external provider portal.
  • Maintain accurate and confidential ER records, tracking ER case progress and ensuring compliance with company policy and procedure.
  • Support absence management and probation review administration.
  • Escalate complex or high‑risk cases to senior HR team members as appropriate.
  • Contribute to continuous improvement of ER processes, templates, and documentation.
• Reporting and Insights
  • Provide reports and insights, including first level analysis of data trends and KPI’s to support decision‑making and continuous improvement.
  • Coordinate training, and provide training statistics.
  • Updating and maintaining employee opinion survey action tracker.
  • Coordinate and support the MetSTARS recognition programme, MetLEARN and MetENGAGE initiatives.

Who You Are

• Understanding of UK employment and immigration law, and demonstrable generalist Human Resources experience.
• Experience providing first‑line employee relations support and case management.
• Ability to support and promote high‑quality employee lifecycle processes and continuous improvement initiatives.
• Good communication with the ability to build rapport and credibility at all levels.
• High level of integrity and discretion when handling sensitive information.
• Collaborative, proactive, and customer‑focused approach within a fast‑paced environment.
• Excellent organisational, problem‑solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines.
• Innovative, solutions‑focused mindset with strong reporting and data analysis capability.
• Highly proficient in Microsoft Office.
• CIPD Level 3 qualified or willing to work towards.

Service Behaviours

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Benefits

• 50% off food and beverages in all UK venues.
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more.
• Company Sick Pay.
• Company Pension.
• Life Assurance.
• Refer a friend incentive.
• Employee health and wellbeing services.
• Virtual GP Services.
• Season Ticket Loans.
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling.
• Cycle to work scheme.

Please Note: You must be aged 18 or above and have the right to work in the UK.