At a Glance
- Tasks: Learn to deal exciting casino games and provide top-notch customer service.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, and a supportive work environment.
- Other info: Be part of a dynamic team in a fun, fast-paced environment.
- Why this job: Kickstart your career in a vibrant industry with comprehensive training and growth opportunities.
- Qualifications: Must be 18+, eager to learn, and ready for flexible shifts.
The predicted salary is between 500 - 1500 £ per month.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
We are looking for individuals willing to receive comprehensive training to learn the rules, procedures, and techniques required to deal a variety of casino games in a professional and customer-focused manner. You will develop the skills to provide fair, efficient, and entertaining gaming experiences while ensuring compliance with casino regulations and company policies.
Main Responsibilities
- Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
- Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
- Learn and adhere to all gaming regulations, internal controls, and security procedures.
- Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
- Ensure integrity and fairness in all game play, following house rules and casino standards.
- Learn to manage table inventory, exchange chips, and accurately calculate payouts.
- Assist with customer inquiries and resolve minor issues in a courteous and professional manner.
- Work as part of a team to ensure smooth table operations and excellent customer service.
Service Behaviours
Our Trainee Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Trainee Dealers will spend a large portion of their shift on their feet working directly with the public.
Trainee Dealer in Glasgow employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Dealer in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Familiarise yourself with their venues and what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice makes perfect! Brush up on your gaming knowledge and customer service skills. Whether it's Blackjack or Roulette, knowing the basics will help you shine during your training sessions and interviews.
✨Tip Number 3
Be yourself! When you're chatting with the team, let your personality shine through. They’re looking for someone who’s upbeat and positive, so don’t be afraid to show your friendly side!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining the Metropolitan Gaming family. So, don’t wait—get your application in today!
We think you need these skills to ace Trainee Dealer in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the gaming industry shine through. We want to see that you're excited about the opportunity to learn and grow with us at Metropolitan Gaming!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Trainee Dealer role. We love seeing candidates who take the time to connect their background with what we do.
Be Professional Yet Friendly:Remember, we're looking for a positive attitude! Use a friendly tone in your application while maintaining professionalism. This reflects the kind of welcoming environment we strive to create for our guests.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our high-performance team!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Before the interview, brush up on the rules and procedures for games like Blackjack, Roulette, and Three Card Poker. Being able to discuss these games confidently will show your enthusiasm and readiness to learn.
✨Show Off Your People Skills
Since this role is all about creating a welcoming environment, be prepared to demonstrate your customer service skills. Think of examples where you've gone above and beyond for someone, and be ready to share those stories.
✨Dress to Impress
Even though it’s a casual setting, make sure you dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare some questions about the training process and what a typical day looks like for a Trainee Dealer. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
