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For Companies At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while providing top-notch service.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, discounts on travel, and a comprehensive benefits package.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a dynamic team and create unforgettable experiences for guests.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You’ll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and escalate as necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Experienced Casino Dealer - Glasgow employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer - Glasgow
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your game skills! Brush up on dealing Blackjack, Roulette, and other games. You want to impress them with your accuracy and energy, so maybe even do a mock session with friends to get comfortable.
✨Tip Number 3
Show off your people skills! Remember, it’s all about creating a fun atmosphere. Be ready to share examples of how you've handled tricky situations or made someone's day better—this will highlight your 'Be Nice' attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us. Let’s make this happen!
We think you need these skills to ace Experienced Casino Dealer - Glasgow
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your experience as a Casino Dealer. Talk about the games you’ve dealt and any special skills you have. We want to see how you can bring that electric buzz to our team!
Be Personable: Remember, we’re all about creating experiences! Use your application to showcase your upbeat and positive attitude. Share examples of how you've delivered outstanding guest service in the past—this is key for us.
Follow the Rules: Since we operate under strict gaming regulations, it’s important to mention your understanding of these rules in your application. If you hold a valid UK Gaming Licence (PFL), make sure to include that too—we need to know you’re compliant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our high-performance team!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on the rules and procedures for games like Blackjack, Roulette, and Three Card Poker. Being able to explain these clearly during your interview will show that you're not just a dealer, but someone who can enhance the guest experience.
✨Show Off Your Service Skills
Demonstrate your ability to maintain a friendly and professional demeanour. Think of examples from your past experiences where you’ve gone above and beyond for guests or handled disputes calmly. This will highlight your alignment with the company’s service behaviours.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the role and shows that you understand the high-end environment of Metropolitan Gaming.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to handle a tricky gaming scenario or a guest complaint. Practising how you would respond to these situations can help you stand out as a candidate who is ready for the fast-paced casino environment.