Experienced Casino Dealer - Nottingham, Nottinghamshire
Experienced Casino Dealer - Nottingham, Nottinghamshire

Experienced Casino Dealer - Nottingham, Nottinghamshire

Nottingham Full-Time 26000 - 36400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as an Experienced Casino Dealer, providing top-notch customer service and managing live gaming tables.
  • Company: Metropolitan Gaming Group is a vibrant brand offering exciting gaming experiences across the UK and Egypt.
  • Benefits: Enjoy competitive pay, flexible hours, discounts, and a comprehensive benefits package including health services.
  • Why this job: Be part of a dynamic team where your skills shine and every day brings new challenges and fun.
  • Qualifications: Previous experience as a casino dealer is essential; must be 18+ and eligible to work in the UK.
  • Other info: Flexible scheduling required; must be ready to work evenings, weekends, and holidays.

The predicted salary is between 26000 - 36400 £ per year.

Experienced Casino Dealer – Nottingham, Nottinghamshire Who We Are Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Are you ready to join the winning team? We are recruiting for experienced casino dealers to join our fantastic team, within this role you must have previous experience working as a casino dealer, having the ability to host live gaming tables and fully aware of compliance and social responsibilities. Main function of Jobs To provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. Through training and development be able to take on multiple dealing and gaming roles throughout the venue as and when required by management. This position requires working evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Dealers will spend a large portion of their shift on their feet working directly with the public. All dealers will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco. The dealer must maintain control of the game when dealing. The dealer must shuffle the cards, spin the wheel, or deal the cards but will also calculate and pay winning bets, change cash into house chips and take losing bets. The dealer will change chip colours for the players as well as answer questions and at times provide guidance on the rules of the game. In addition to the traditional dealer responsibilities, our Dealers provide entertainment and hospitality to customers, and the quality of a dealer’s customer service contributes to the venues and company’s success. Compliance with all relevant legislation is a crucial requirement of the role. Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the SG and AML policies. Main Duties: Always maintain a positive and upbeat attitude. Acknowledge players when they arrive at the tables. Remain patient and polite with customers even in times of disagreement and dispute. Advise customers on how the MetCard loyalty programme works, always ask customers for their loyalty card, and encourage the using of it. Deal all games in accordance with procedures including “The Rules of the Game” and the Gaming Manual. Conduct game commentary in a manner that keeps colleagues and customers clearly informed of their actions, is fully audible and provides clarity and guidance to all. Inform a manger when a customer persistently displays behaviours associated with a “Problem Gambler”. Maintain awareness of customer body language which might indicate collusion or misconduct and immediately report any suspicions to a supervisor. Work to continually improve technical skills to improve the efficiency of games. Complete all Metropolitan Gaming’s mandatory training. Attend meetings, training workshops and other communication events as and when requested. Assist other dealers by conducting informal coaching when the opportunity arises. Immediately report any concerns regarding the security of the games to a Gaming Supervisor or senior team member. Regularly check all the gaming equipment on the tables that are allocated to open, determining that the table is fit for purpose and report it if not. Report all incidents regarded as suspicious as defined by the AML training. Uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures. Please Note: You must be aged 18 or above and have the right to work in the UK.

Experienced Casino Dealer - Nottingham, Nottinghamshire employer: Metropolitan Gaming

At Metropolitan Gaming Group, we pride ourselves on being an exceptional employer that values our employees and fosters a vibrant work culture. Located in the heart of Nottingham, our casino offers competitive salaries, extensive benefits including paid overtime and a comprehensive rewards platform, as well as ample opportunities for professional growth through regular training and development. Join our dynamic team where your skills as an experienced dealer will not only be recognized but celebrated, all while providing an unforgettable experience to our guests.
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Contact Detail:

Metropolitan Gaming Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Experienced Casino Dealer - Nottingham, Nottinghamshire

✨Tip Number 1

Familiarize yourself with the specific games you'll be dealing, such as Blackjack and Roulette. Being able to demonstrate your expertise in these games during the interview can set you apart from other candidates.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role emphasizes providing exceptional service, so being able to discuss your experience will be beneficial.

✨Tip Number 3

Be ready to discuss your flexibility regarding working hours. Since the position requires evening and weekend shifts, demonstrating your willingness to adapt your schedule can make a positive impression.

✨Tip Number 4

Research Metropolitan Gaming's values and culture. Understanding their commitment to customer experience and responsible gaming will help you align your answers with what they are looking for in a candidate.

We think you need these skills to ace Experienced Casino Dealer - Nottingham, Nottinghamshire

Previous experience as a casino dealer
Knowledge of Blackjack, Roulette, Three Card Poker, Texas Hold'em Poker, and Punto Banco
Excellent customer service skills
Ability to maintain control of the game
Strong communication skills
Patience and politeness in customer interactions
Understanding of Safer Gaming and Anti Money Laundering requirements
Flexibility in scheduling and working hours
Attention to detail
Ability to work on feet for extended periods
Teamwork and collaboration skills
Problem-solving skills
Ability to conduct game commentary clearly
Coaching and mentoring abilities

Some tips for your application 🫡

Highlight Relevant Experience: Make sure to emphasize your previous experience as a casino dealer. Detail the games you are skilled in, such as Blackjack, Roulette, and Poker, and any specific responsibilities you had that align with the job description.

Showcase Customer Service Skills: Since providing exceptional customer service is crucial for this role, include examples of how you've successfully engaged with customers in past positions. Highlight your ability to remain patient and polite, even in challenging situations.

Demonstrate Compliance Knowledge: Mention your understanding of compliance and social responsibilities related to gaming. If you have experience with Safer Gaming and Anti Money Laundering policies, be sure to include that information.

Express Flexibility: The role requires working evenings, weekends, and shifts. Clearly state your availability and willingness to work flexible hours, as this is an important aspect of the job.

How to prepare for a job interview at Metropolitan Gaming

✨Show Your Experience

Make sure to highlight your previous experience as a casino dealer. Discuss specific games you have dealt with, such as Blackjack and Roulette, and any training you've undergone that relates to compliance and social responsibilities.

✨Demonstrate Customer Service Skills

Since providing exceptional customer service is key, prepare examples of how you've handled difficult situations with customers in the past. Emphasize your ability to remain patient and polite, even during disputes.

✨Understand the Company Culture

Familiarize yourself with Metropolitan Gaming's brand values and culture. Be ready to discuss how you align with their 'Why Not?' philosophy and how you can contribute to their goal of providing a unique gaming experience.

✨Prepare for Compliance Questions

Expect questions related to Safer Gaming and Anti Money Laundering policies. Brush up on these topics and be prepared to discuss how you would handle situations involving problem gambling or suspicious behavior at the tables.

Experienced Casino Dealer - Nottingham, Nottinghamshire
Metropolitan Gaming
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  • Experienced Casino Dealer - Nottingham, Nottinghamshire

    Nottingham
    Full-Time
    26000 - 36400 £ / year (est.)

    Application deadline: 2027-01-22

  • M

    Metropolitan Gaming

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