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For Companies At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while creating a fun atmosphere.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, competitive salary, and extensive rewards for your hard work.
- Why this job: Be part of a high-performance team and make unforgettable experiences for guests.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You’ll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and elevate where necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
Our Casino Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Note
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Experienced Casino Dealer employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Familiarise yourself with their venues and what makes them tick. This way, you can show off your enthusiasm and how you fit into their high-energy culture.
✨Tip Number 2
Practice your game skills! Brush up on dealing Blackjack, Roulette, and other games. You want to demonstrate not just your technical skills but also your ability to create a fun atmosphere for players. A little practice goes a long way!
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in delivering top-notch customer service. Remember, it’s all about creating an enjoyable experience for guests, so share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Metropolitan Gaming team. Don’t miss out on the chance to be part of something exciting!
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application to the role of Casino Dealer. Highlight your experience with games like Blackjack and Roulette, and mention any relevant qualifications, like your UK Gaming Licence. We love seeing candidates who take the time to connect their skills to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff—your qualifications and why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do at Metropolitan Gaming!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on the rules and procedures of the games you'll be dealing, like Blackjack and Roulette. Being able to explain these clearly during your interview will show that you're not just knowledgeable but also passionate about the role.
✨Show Off Your People Skills
Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share how you handle disputes or misunderstandings calmly and professionally.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining a polished appearance in a high-end gaming environment.
✨Be Ready for Scenario Questions
Prepare for questions that might put you in real-life situations, like how you'd handle a difficult player or a game irregularity. Think through your responses so you can demonstrate your problem-solving skills and ability to maintain game integrity.
