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- Tasks: Join us as an Experienced Casino Cashier, providing top-notch customer service and managing transactions.
- Company: Metropolitan Gaming Group is a vibrant gaming and leisure brand in the heart of city life.
- Benefits: Enjoy tips, enhanced night shifts pay, discounts, and a supportive work environment with growth opportunities.
- Why this job: Be part of a fun, energetic team that values your development and offers a unique guest experience.
- Qualifications: Experience in banking or finance, strong work ethic, and excellent customer service skills are essential.
- Other info: Must be 18+ and eligible to work in the UK; training provided for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Experienced Casino Cashier – London
Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Are you ready to join the winning team?
At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it’s our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential.
We are recruiting for Experienced Casino Cashiers to join our growing business, this is your chance to join a fun, professional and energetic company like ourselves.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Tips
- Enhanced salary from midnight until 6am
- Cycle to work scheme
- Company pension
- Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
- Regular training and development
- Employee health and well-being services
- Refer a friend incentive
- 50% off food and drinks in all our UK venues
- Financial advice services
- Holiday accrual with length of service
Main Responsibilities:
- Observe at all times the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
- Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Updating points/player tracking for customers.
- Maintaining all ATM’s.
- Processing all banking.
- To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
- Actively meet day-to-day customer service needs and respond appropriately to all queries.
- Positively support company-wide customer service initiatives.
- Actively create a team environment and support other team members where possible.
- Keep management informed of major players and their transactions or of any unusual incident or event.
- Maintain a good working relationship with management and other departments within the venue.
- Report and refer to senior colleagues any unusual or major incidents of concern.
- Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved.
- Always maintain and reflect the company values.
Required Skills:
- Banking or finance experience
- Strong work ethic with a passion for exceeding expectations
- Organised and methodical
- Upbeat and positive attitude
- Numerate
- Articulate (in English)
- Personable
- Customer service focused
- Computer literate
Desireable But Not Essential
- Competent with use of NEON
- Understand and apply AML/SG policy requirements for the cashier role
- Competent with cash desk manual and policies
- Holds a valid Personal Functional Licence (PFL)
- Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance
Please Note: you must be 18 or over and have the right to work in the UK.
Experienced Casino Cashier - London employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Cashier - London
✨Tip Number 1
Familiarize yourself with the Cash Desk Procedure Manual and relevant legislation. Understanding these guidelines will not only help you in the role but also show your commitment to compliance during the interview.
✨Tip Number 2
Highlight your customer service skills and experiences in previous roles. Metropolitan Gaming values exceptional guest experiences, so be ready to share specific examples of how you've gone above and beyond for customers.
✨Tip Number 3
Demonstrate your numeracy and attention to detail. Since the role involves handling cash and banking, showcasing your ability to manage numbers accurately will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for being part of a team and supporting your colleagues. Metropolitan Gaming emphasizes teamwork, so express your willingness to collaborate and contribute to a positive work environment.
We think you need these skills to ace Experienced Casino Cashier - London
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Metropolitan Gaming Group's values and mission. Highlight how your personal work ethic and customer service focus align with their commitment to providing exceptional experiences.
Tailor Your CV: Make sure your CV emphasizes relevant banking or finance experience, as well as any customer service roles you've held. Use specific examples that demonstrate your ability to exceed expectations and maintain a positive attitude.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Casino Cashier and mention your understanding of the responsibilities involved. Discuss how your skills, such as being organized and methodical, make you a great fit for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a cash handling role.
How to prepare for a job interview at Metropolitan Gaming
✨Show Your Customer Service Skills
As an Experienced Casino Cashier, providing exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle queries and create a unique guest experience.
✨Demonstrate Your Attention to Detail
The role requires accuracy in handling cash and maintaining records. During the interview, emphasize your organized and methodical approach to work. You might want to discuss any relevant experiences where attention to detail was crucial.
✨Be Ready to Discuss Compliance Knowledge
Understanding AML/SG policy requirements is important for this position. Brush up on these regulations and be ready to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously.
✨Exude Positivity and Team Spirit
Metropolitan Gaming values a positive attitude and teamwork. Make sure to convey your upbeat personality and willingness to support your colleagues. Share instances where you contributed to a team environment or helped others succeed.
