Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth operation of electronic gaming, maintain machines, and train new technicians.
- Company: Join Metropolitan Gaming Group, a vibrant brand in the gaming and leisure industry.
- Benefits: Enjoy 50% off food, competitive salary, and extensive employee rewards.
- Why this job: Be part of an exciting team, challenge the status quo, and grow your career.
- Qualifications: Must have data cabling skills, customer service experience, and knowledge of gaming systems.
- Other info: Dynamic work environment with opportunities for travel and professional development.
The predicted salary is between 25000 - 35000 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. We are dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino, Metropolitan Mayfair. We’re a 'Why Not?' brand that likes to challenge the status quo.
Benefits
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Salary: £29,850 (inclusive of Key Property Payment - £3600)
Main Responsibilities
- Keeping the Electronic Department working for our playing customers.
- Make regular inspections for tampering, repairs and maintenance of all gaming electronic units.
- Provide clear and good training to trainee technicians and support to gaming hosts involved with the EG dept.
- Upkeep detailed records of all machine inventory, including upgrades and parts, interact with our suppliers/vendors regarding the servicing and repairing of units.
- A good knowledge of gaming systems/TITO/Accounting and Player tracking.
- Data networking, compliant in Cat5/6 installation, able to work alone and configure network.
- Travel at relatively short notice to local properties needing urgent attention.
- Assist with developments of ongoing and future technical projects.
- To assist Group EG departments with installations if required, this may include the cover of resident site technicians booked holidays.
- Good knowledge of Health and Safety around the working environment, experience in safe handling of heavy equipment.
Key Results Indicators
- Reducing machine “downtime”
- Maintaining a safe and secure working environment
- To maintain a pleasant, friendly and welcoming attitude
- Maintain a high standard of appearance.
- Demonstrate knowledge of slot machine/gaming equipment and operation.
- Carry out maintenance of gaming machines/equipment.
- Have a complete knowledge of statutory requirements in terms of the gaming laws, liquor laws and other related regulations.
Who You Are
- Data cabling and network skills to a high standard, must be compliant in Cat5/6 data installation.
- Server based knowledge, of ER products, Unity and Fusion.
- Possesses good written and verbal communication.
- Strong customer service background.
- Able to use own initiative and work autonomously (self-starter).
- Installations of both electronic gaming and casino table equipment.
- Experience updating Slot/ER Machine software and good general knowledge of machine set ups.
Please Note: You must be aged 18 or above and have the right to work in the UK.
Electronic Gaming Host employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand their brand ethos. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to gaming and customer service. Think about how your skills in data cabling and network installation can shine through. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! Metropolitan Gaming loves a friendly and welcoming attitude. Be yourself during the interview and let your passion for gaming and customer service come through. They want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Metropolitan Gaming family. Don’t miss out on this opportunity!
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for gaming and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Electronic Gaming Host role. Highlight any relevant experience with gaming systems, customer service, or technical skills. We love seeing how your background aligns with what we do at Metropolitan Gaming!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Gaming Systems
Make sure you brush up on your knowledge of gaming systems, TITO, and player tracking. Being able to discuss these topics confidently will show that you're not just familiar with the equipment but also understand how it all works together.
✨Show Off Your Customer Service Skills
Since this role involves interacting with customers, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone out.
✨Demonstrate Your Technical Know-How
Be prepared to talk about your experience with data cabling and network installations, especially Cat5/6. If you have any relevant projects or experiences, mention them to highlight your technical skills.
✨Emphasise Safety and Compliance
Understanding health and safety regulations is crucial in this role. Be ready to discuss your knowledge of statutory requirements related to gaming laws and how you've ensured a safe working environment in previous positions.
