At a Glance
- Tasks: Lead a dynamic team, create exciting sports events, and ensure top-notch customer service.
- Company: Join a vibrant team at Metropolitan Gaming, where energy and atmosphere matter.
- Benefits: Enjoy competitive pay, discounts, perks, and opportunities for career growth.
- Other info: Flexible shifts and a fun, fast-paced workplace await you!
- Why this job: Be part of an energetic environment and make a real impact on sports fans' experiences.
- Qualifications: Passionate about sports and hospitality, with experience in bar management.
The predicted salary is between 29700 - 36300 £ per year.
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high energy environment for sports fans from all aspects of sports. You will be sports obsessed, (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere. Most of all, you will LOVE what you do (and your team will too…).
Main Responsibilities
- Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
- Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
- Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
- Create and promote sports related events, viewing parties and local partnerships
- Engage with customers and sports fans through social media and promotions
- Build relationships with local fan groups to drive attendance
- Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
- Recruit, train and supervise bar and restaurant staff to deliver excellent service
- Create and manage employee schedules to optimise efficiency and labour costs
- Motivate and coach team members, fostering a positive and professional work environment
- Handle conflict resolutions and staff management
- Full accountability of the Profit and Loss account for King’s Sports Bar
- Implement and drive a guest obsessed venue where KPI’s and measures are driven to success
- Spearhead key events and drive brand partnerships with our key suppliers. Ensuring we gain great marketing support and USP’s to drive our key events
- Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives namely digital darts in Kings Sports Bar
- Identify and implement upselling and cross-selling opportunities to drive food and beverage sales
Service Behaviours
Our Sports Bar Operations Manager are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note:
You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Kings Sports Bar Managers will spend a large portion of their shift on their feet working directly with the public.
Sports Bar Operations Manager in City of Westminster employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With competitive pay and a range of benefits including discounts across various sectors, a company pension scheme, and opportunities for professional development, employees can thrive both personally and professionally in the dynamic environment of Tottenham Court Road, London. Join us to be part of a close-knit team that celebrates achievements and creates memorable experiences together.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Bar Operations Manager in City of Westminster
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Metropolitan Gaming. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Metropolitan Gaming. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Sports Bar Operations Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Metropolitan Gaming aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Metropolitan Gaming
✨Highlight Your Passion for Sports
When chatting with Metropolitan Gaming, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
