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- Tasks: Welcome guests, assist with queries, and promote player rewards.
- Company: Metropolitan Gaming, the heartbeat of high-end gaming experiences.
- Benefits: 50% off food, extensive discounts, company pension, and health services.
- Why this job: Join a vibrant team and create unforgettable experiences for our guests.
- Qualifications: Must be 18+, flexible with shifts, and have a positive attitude.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Responsibilities:
- Meet and greet customers, assisting with any queries.
- Ensure that all customers are dealt with in an efficient and courteous manner.
- Look for opportunities to engage with our customers by explaining the benefits of player rewards and assisting customers to sign up, followed by demonstration of the player rewards journey.
- Receiving and logging telephone calls and other communications to the venue.
Service Behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Receptionists will spend a large portion of their shift on their feet working directly with the public.
Benefits:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Receptionist - Marble Arch, London in City of Westminster employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Marble Arch, London in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the company. Role-play with a friend or family member to nail that upbeat and positive attitude. Remember, it's all about making guests feel welcome and valued.
✨Tip Number 3
Be ready for those tricky questions! Think about how you'd handle different customer scenarios. Show us you can stay calm and professional, even when things get busy. We want to see that you can keep the energy high!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying—show us you’re keen!
We think you need these skills to ace Receptionist - Marble Arch, London in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and warmth into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Marble Arch. Highlight any relevant experience you have in customer service and how you embody our service behaviours like being upbeat and responsive. This will help us see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, but make sure to keep it professional and relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and the amazing benefits we offer!
How to prepare for a job interview at Metropolitan Gaming
✨Know the Company
Before your interview, take some time to research Metropolitan Gaming. Familiarise yourself with their venues, services, and the overall vibe they aim to create. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight how you’ve handled queries, resolved issues, or created a welcoming atmosphere—this is key to impressing them!
✨Emphasise Flexibility and Team Spirit
Given the nature of the role, it’s important to convey your flexibility regarding working hours. Be ready to discuss how you can adapt to the 24/7 schedule and work well within a team. Share instances where you’ve collaborated effectively with others to achieve a common goal.
✨Practice Your Positive Attitude
Metropolitan Gaming values an upbeat and positive attitude. During the interview, maintain a friendly demeanour and express enthusiasm about the role. Practising common interview questions with a friend can help you project confidence and positivity when discussing your experiences.
