HR Coordinator in City of Westminster

Reporting to the HR Business Partner, you will provide generalist HR support to Empire Casino in all aspects of the employee lifecycle.

HR Administration

• Manage the group HR mailbox, including responding to queries, categorisation of emails and escalation where necessary.
• Support recruitment and onboarding activities in partnership with Talent Acquisition, including background checks, inductions, and system workflow management across ATS and HRIS.
• Manage end-to-end HR administration for onboarding and offboarding, including contracts, documentation, references, personnel files and exit processes.
• Act as HR systems administrator, maintaining HRIS, payroll, and benefits platforms, ensuring all employee data is accurately recorded and kept updated.
• Support payroll and compensation queries.
• Maintain HR policies and ensure compliance with employment, immigration, and Right to Work requirements, including audits and record management.
• Support employee mobility, visa administration, DBS checks, and licensing requirements in collaboration with compliance teams.
• Responsible for raising purchase orders and processing HR invoices in SAP Concur for payment.
• Manage and administer benefits documentation, including auditing and reconciliation of monthly employee enrolment changes.

Employee Relations Support

• Coordination of ER activity including the scheduling of ER meetings, preparing documentation, and taking meeting notes where required.
• Guide managers through ER processes in line with internal tiered ER service model and offering guidance on the management toolkit.
• Provide first-line support for employee relations queries and cases.
• Draft and issue ER correspondence, including disciplinary, grievance, investigation, and absence-related documentation.
• Completion of occupational health referrals including the tracking of costs and management of external provider portal.
• Maintain accurate and confidential ER records, tracking ER case progress and ensuring compliance with company policy and procedure.
• Support absence management and probation review administration.
• Escalate complex or high-risk cases to senior HR team members as appropriate.
• Contribute to continuous improvement of ER processes, templates, and documentation.

Reporting and Insights

• Provide reports and insights, including first level analysis of data trends and KPI's to support decision-making and continuous improvement.
• Coordinate training, and provide training statistics.
• Updating and maintaining employee opinion survey action tracker.
• Coordinate and support the MetSTARS recognition programme, MetLEARN and MetENGAGE initiatives.

Please note: you must be aged 18 or above and have the right to work in the UK.

Qualifications

• Understanding of UK employment and immigration law, and demonstrable generalist Human Resources experience.
• Experience providing first-line employee relations support and case management.
• Experience managing end-to-end HR processes using HRIS systems (Dayforce desirable).
• Ability to support and promote high-quality employee lifecycle processes and continuous improvement initiatives.
• Good communication with the ability to build rapport and credibility at all levels.
• High level of integrity and discretion when handling sensitive information.
• Collaborative, proactive, and customer-focused approach within a fast-paced environment.
• Excellent organisational, problem-solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines.
• Innovative, solutions-focused mindset with strong reporting and data analysis capability.
• Highly proficient in Microsoft Office.
• CIPD Level 3 qualified or willing to work towards.

Benefits

• 50% off food and beverages in all UK venues.
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more.
• Company Sick Pay.
• Company Pension.
• Life Assurance.
• Refer a friend incentive.
• Financial advice services.
• Employee health and wellbeing services.
• Virtual GP Services.
• Season Ticket Loans.
• Employee assistance program: A confidential helpline providing 24/7 advice and counsel.
• Cycle to work scheme.