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For Companies At a Glance
- Tasks: Supervise food and beverage service, ensuring top-notch customer satisfaction and efficient operations.
- Company: Join the vibrant team at Metropolitan Gaming, a leader in high-end gaming experiences.
- Benefits: Enjoy competitive pay, discounts, health benefits, and opportunities for growth.
- Why this job: Be part of an exciting environment where you can make a real impact on guest experiences.
- Qualifications: Must be 18+, with a passion for hospitality and excellent customer service skills.
- Other info: Flexible shifts in a dynamic casino setting with great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
- Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
- Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
- Provide outstanding customer service and guest relations at all times.
- Rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
- Assist the management team in completing team appraisals, service reviews and training.
- Make recommendations to management on any and all aspects of the Club that could improve guest satisfaction.
- Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries.
Service Behaviours
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it’s the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team.
Benefits:
- Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Food and Beverage Supervisor - Mayfair, London in City of Westminster employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor - Mayfair, London in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop by the casino and soak up the atmosphere. Familiarise yourself with the food and beverage offerings, and observe how staff interact with guests. This will help you show genuine interest and knowledge during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-play with a friend or family member to get comfortable with responding positively and professionally, just like we do at Metropolitan Gaming.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. We’re always looking for passionate individuals to join us in creating unforgettable experiences!
We think you need these skills to ace Food and Beverage Supervisor - Mayfair, London in City of Westminster
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your love for food and beverage shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in customer service, teamwork, and any experience you have in a fast-paced environment. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Professional Yet Friendly: Your written application should reflect the upbeat and positive attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who can engage warmly with guests and team members alike!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at the casino. Being able to discuss menu items confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or queries in the past. Highlighting your ability to maintain a positive attitude and resolve issues will demonstrate that you embody the 'Be Nice' service behaviour.
✨Demonstrate Team Spirit
Since you'll be assisting with team appraisals and training, come ready to discuss how you've contributed to team success in previous roles. This shows you're a team player who values collaboration.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work various shifts, including nights and weekends. Showing that you're adaptable will align with the company's needs for a 24/7 trading week.
