At a Glance
- Tasks: Handle monetary transactions and provide top-notch customer service in a vibrant casino environment.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming across the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, company pension, and health services.
- Other info: Flexible shifts with opportunities for training and development in a high-performance team.
- Why this job: Be part of an exciting team and grow your career in a dynamic gaming atmosphere.
- Qualifications: Must hold a valid UK Gaming Licence and have strong attention to detail.
The predicted salary is between 31805 - 36422 € per year.
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team.
On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, customer service skills, and adherence to gaming regulations and internal controls.
Main Responsibilities:
- Always observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
- Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts.
- Exchange chips, tokens, and tickets for cash accurately and efficiently.
- Handle customer buy-ins and payouts while following cashdesk procedures.
- Updating points/player tracking for customers.
- Maintaining all ATMs.
- Processing all banking.
- Verify and record all financial transactions in the casino’s accounting system.
- Ensure compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures.
- Assist with count operations, including counting and securing large sums of cash.
- Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally.
- Report suspicious activities or policy violations to supervisors immediately.
- Maintain confidentiality and integrity when handling customer and financial information.
Service Behaviours
Our Casino Cashiers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Cashiers will spend a large portion of their shift on their feet working directly with the public.
Experienced Casino Cashier in City of Westminster employer: Metropolitan Gaming
Metropolitan Gaming is an exceptional employer that prioritises employee satisfaction and growth, offering a vibrant work culture within the dynamic environment of high-end gaming. With competitive salaries and a comprehensive benefits package, including extensive discounts, health services, and opportunities for professional development, employees are empowered to thrive in their roles while enjoying the excitement of our prestigious venues across the UK and Egypt.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Casino Cashier in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's culture and values. This way, you can show how your skills and attitude align with their high-performance team. Plus, it’ll help you stand out as someone who genuinely cares about being part of their exciting environment.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and attention to detail, which are crucial for a Casino Cashier. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Metropolitan Gaming brand with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Experienced Casino Cashier in City of Westminster
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with cash handling and customer service in your application. We want to see how your skills align with the role of a Casino Cashier, so don’t hold back!
Be Detail-Oriented:Since accuracy is key in this role, emphasise your attention to detail in your written application. Mention any previous roles where you had to maintain precise records or handle financial transactions.
Keep It Professional:While we love a friendly tone, ensure your application maintains a professional vibe. Use clear language and structure your application well to make it easy for us to read and understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Numbers
As a Casino Cashier, you'll be handling money all day, so brush up on your numerical skills. Be prepared to discuss how you manage cash transactions and maintain accuracy under pressure. Practising quick mental calculations can really impress your interviewers!
✨Showcase Your Customer Service Skills
Metropolitan Gaming values excellent customer service, so think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your upbeat attitude and ability to resolve disputes professionally.
✨Understand the Regulations
Familiarise yourself with UK gaming regulations and anti-money-laundering laws. Being able to discuss these topics will show that you're serious about compliance and understand the importance of maintaining integrity in financial transactions.
✨Demonstrate Team Spirit
This role is all about being part of a high-performance team. Think of times when you've worked collaboratively with others to achieve a goal. Highlighting your ability to engage openly and positively with colleagues will resonate well with the interviewers.
