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- Tasks: Deliver exceptional service while dealing games like Blackjack and Roulette in a fun atmosphere.
- Company: Join Metropolitan Gaming, a vibrant brand redefining city leisure experiences.
- Benefits: Enjoy 50% off food, extensive rewards, and a supportive work environment.
- Why this job: Be part of an exciting team and enhance your skills in a dynamic setting.
- Qualifications: Must have a valid PFL licence and experience in table gaming.
- Other info: Flexible shifts required; perfect for those who thrive in a fast-paced environment.
The predicted salary is between 31285 - 36859 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. We are dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.
Our destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino, Metropolitan Mayfair. We’re a 'Why Not?' brand that likes to challenge the status quo, and we’re passionate about looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Salary
- Dealer 1 - £31,285 (inclusive of Key Property Payment) + Tips
- Dealer 2 - £33,864 (inclusive of Key Property Payment) + Tips
- Dealer 3 - £36,859 (inclusive of Key Property Payment) + Tips
What We Are Looking For
We are looking for an Experienced Casino Dealer to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You’ll run games with accuracy and energy, guide players, and create a fun, professional atmosphere. Flexibility for shifts in a 24/7 environment is essential, along with strong communication and composure under pressure. Dealers must stay compliant with Safer Gaming and AML policies and be ready to take on varied roles across the venue through ongoing training.
Main Responsibilities
- All dealers will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.
- Through training and development be able to take on multiple dealing and gaming roles throughout the Venue as and when required by management.
- To provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.
- The dealer must maintain control of the game when dealing.
- The dealer must shuffle the cards, spin the wheel or deal the cards but will also calculate and pay winning bets, change cash into house chips and take losing bets.
- The dealer will change chip colours for the players as well as answer questions and at times provide guidance on the rules of the game.
- In addition to the traditional dealer responsibilities, Metropolitan Gaming Dealers provide entertainment and hospitality to customers, and the quality of a dealer’s customer service contributes to the venues and company’s success.
- An outgoing personality and the ability to maintain composure with customers in a variety of situations, some challenging, is imperative.
- Compliance with all relevant legislation is a crucial requirement of the role. In particular, Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements.
- Dealers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the Metropolitan Gaming SG and AML policies.
- This position requires working evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
- Dealers will spend a large portion of their shift on their feet working directly with the public.
Who You Are
- Hold a valid PFL licence
- Minimum requirement to have completed a table gaming training school
- Ability to deal a minimum of 3 table games
- Agreement to deal on our live online gaming tables
- Experience of Punto Banco and Heads Up Hold’em are viewed favourably
- Customer service focused
- Fully flexible – Nights and shift work essential
Please Note: You must be aged 18 or above and have the right to work in the UK.
Casino Dealer employer: Metropolitan Gaming
Contact Detail:
Metropolitan Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Dealer
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their online presence and see what makes them tick. This way, you can tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your dealing skills and be ready to showcase your expertise in games like Blackjack and Roulette. Maybe even set up a mock game with friends to get comfortable under pressure. The more confident you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Metropolitan Gaming loves an outgoing vibe, so don’t hold back. During your interview, let your charisma shine through. Share stories that highlight your customer service skills and how you handle tricky situations with grace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Metropolitan Gaming family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Casino Dealer
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the gaming industry. A bit of flair can make your application stand out!
Tailor Your Application: Make sure to tailor your application to the Casino Dealer position. Highlight your experience with table games like Blackjack and Roulette, and mention any relevant training you've completed. We love seeing how your skills match what we're looking for!
Keep It Professional: While we want to see your personality, it’s also important to keep things professional. Use clear language, check your spelling and grammar, and make sure your application is well-structured. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Metropolitan Gaming
✨Know Your Games
Make sure you brush up on your knowledge of Blackjack, Roulette, and Three Card Poker. Be ready to demonstrate your skills and explain the rules clearly, as this will show your expertise and confidence in dealing.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional service in previous roles. Think about times when you handled challenging situations with customers and how you maintained a fun atmosphere while staying professional.
✨Flexibility is Key
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight your willingness to adapt to different shifts and your experience in fast-paced environments.
✨Understand Compliance Requirements
Familiarise yourself with Safer Gaming and Anti-Money Laundering policies. Being knowledgeable about these regulations will not only impress your interviewers but also show that you take your responsibilities seriously.