Cardroom Dealer

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What We Are Looking For

We are looking for an experienced Cardroom Dealer to join our fantastic team. In this role, you must have previous experience working as a Poker dealer, with the ability to host live tables and be fully aware of compliance and social responsibilities.

Main Responsibilities

• All dealers will be required to be skilled in executing No Limit Texas Hold’em and Pot Limit Omaha cash games and tournaments.
• The dealer must maintain control of the game when dealing and provide clear and confident communication to our customers when announcing hands, bets, winners and game progress.
• The dealer must shuffle and deal the cards, calculate and pay winning bets, manage pots accurately during games, collect rake and identify/act upon and report any irregularities or violations of our house rules.
• The dealer will manage chip transactions for the players as well as answer questions and provide guidance on the rules of the game.
• Dealers provide entertainment and hospitality to customers, contributing to the venues and company’s success.
• Compliance with all relevant legislation is a crucial requirement of the role.
• Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money Laundering requirements.
• Dealers must undertake regular associated training and immediately raise any concerns with their line manager when on duty, as per the SG and AML policies.

Who You Are

• Always maintain a positive and upbeat attitude.
• Acknowledge players when they arrive at the tables.
• Remain patient and polite with customers even in times of disagreement and dispute.
• Advise customers on how the MetCard loyalty programme works and encourage the use of it.
• Deal all games in accordance with procedures including "The Rules of the Game" and the Gaming Manual.
• Conduct game commentary that keeps colleagues and customers informed of their actions.
• Inform a manager when a customer persistently displays behaviours associated with a "Problem Gambler".
• Maintain awareness of customer body language which might indicate collusion or misconduct and report any suspicions to a supervisor.
• Work to continually improve technical skills to enhance the efficiency of games.
• Complete all Metropolitan Gaming's mandatory training.
• Attend meetings, training workshops and other communication events as requested.
• Assist other dealers by conducting informal coaching when the opportunity arises.
• Report any concerns regarding the security of the games to a Gaming Supervisor or senior team member.
• Regularly check all gaming equipment on the tables and report if not fit for purpose.
• Report all incidents regarded as suspicious as defined by the AML training.
• Uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.

Service Behaviours

Our Cardroom Dealers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Cardroom Dealers will spend a large portion of their shift working directly with the public.