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- Tasks: Supervise food and beverage service, ensuring exceptional guest experiences.
- Company: Join Metropolitan Gaming Group, a leader in city life gaming and leisure.
- Benefits: Enjoy competitive pay, discounts, wellness services, and career growth opportunities.
- Why this job: Make an impact in a vibrant casino environment with a world-class reputation.
- Qualifications: Must be 18+, have customer service experience, and strong interpersonal skills.
- Other info: Be part of a dynamic team that values creativity and challenges the norm.
The predicted salary is between 24000 - 36000 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
JOB TITLE: Food and Beverage Supervisor
Are you ready to join the winning team?
We are looking for dynamic, buzzing and friendly people who have a passion for food & beverage.
Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Are you ready to join the leading hospitality team?
Our Venue has an international reputation for delivering world-class gaming and the best hospitality. Would you like to help deliver the perfect, bespoke experience while developing your career?
Within this role you will be vital to our customers service delivery, providing exceptional service, ensuring food and beverages are served within a timely manner and contribute to the overall guest experience.
MAIN FUNCTIONS OF THE JOB:
- Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
- Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
- Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
- To provide, and ensure staff provide, outstanding customer service and guest relations at all times
- To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
- To assist the management team in completing team appraisals, service reviews and training.
- To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
- Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc..
DESIRED SKILLS:
ESSENTIAL SKILLS:
- Outstanding customer service skills.
- Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.
- Methodical and attentive to detail.
- Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.
- Previous experience in a customer service environment.
- A team player.
- Communicate in clear and concise English.
- High level of personal integrity.
- Strong work ethic with a passion for exceeding expectations.
- Respect and appreciation to all.
- Encourage and contribute towards a culture that supports everyone to be the best that they can be.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Please Note: You must be aged 18 or above and have the right to work in the UK.
AMRT1_UKCT
Food and Beverage Supervisor employer: Metropolitan Gaming Group
Contact Detail:
Metropolitan Gaming Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor
✨Tip Number 1
Familiarize yourself with the unique atmosphere of a casino environment. Understanding the dynamics of customer service in such a setting will help you stand out during your interactions with our team.
✨Tip Number 2
Showcase your passion for food and beverage by discussing your favorite dining experiences or trends in the industry. This will demonstrate your enthusiasm and knowledge, which are key qualities we look for.
✨Tip Number 3
Prepare to discuss how you handle customer complaints or difficult situations. We value outstanding customer service, so sharing specific examples of your problem-solving skills can make a strong impression.
✨Tip Number 4
Research our venues and their offerings. Being knowledgeable about our locations and services will not only impress us but also show your commitment to providing exceptional guest experiences.
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Metropolitan Gaming Group's values and mission. Highlight your passion for food and beverage and how it aligns with their commitment to exceptional service.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and hospitality. Include specific examples of how you've provided outstanding service or resolved guest complaints in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interpersonal skills and ability to work in a fast-paced environment, as these are crucial for the Food and Beverage Supervisor position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and concise, reflecting the high standards expected in the hospitality industry.
How to prepare for a job interview at Metropolitan Gaming Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry. Share specific experiences where you went above and beyond to provide exceptional service, as this aligns with the company's commitment to outstanding customer service.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team environment. Provide examples of how you've collaborated with colleagues to enhance guest experiences or resolve issues, showcasing your role as a supportive team player.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, including complaints or special requests. This will demonstrate your problem-solving skills and your commitment to maintaining high hospitality standards.
✨Know the Venue and Its Offerings
Research the casino and its unique offerings before the interview. Being knowledgeable about the venue will show your genuine interest in the position and help you answer questions more effectively.
