We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. Metro Transit is one of the country’s largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.
We are committed to supporting a diverse workforce that reflects the communities we serve.
How your work would contribute to our organization and the Twin Cities region:
The Business Systems Analyst 2 or 3 (BSA 2/BSA 3) will provide data quality support and analysis for business operations as well as systems administration for HASTUS, iDash and other software used by the department. This position exists to leverage resources to deliver cost effective and reliable transit services. Responsibilities include problem identification, analysis and resolution; supporting software end users; maintaining security and permission structures; assisting with user training; running reports; developing and writing ad hoc queries; testing software patches; tracking and analyzing bus operator staffing information; providing support in the bus and rail operator time and attendance process and bi‑weekly payroll generation for approximately 1,500 employees.
This position will be filled as either a BSA 2 or 3 based on qualifications and experience. This position has a flexible/hybrid schedule (in office 2 days per week) and free parking is available onsite.
Full Salary Range:
- BSA 2 - Grade G, $39.69 to $64.41 (hourly) or $82,555 to $133,973 (yearly)
- BSA 3 - Grade H, $42.90 to $69.63 (hourly) or $89,232 to $144,830 (yearly)
Responsibilities:
- Communicates with systems users as the first point of contact regarding system problems and change requests; provides support to system users; troubleshoots issues.
- Prepares procedures and training documentation; provides training; performs routine procedural audits; identifies areas to be considered for improved efficiency.
- Updates and maintains data in systems as well as user access and security settings.
- Works with information services staff in the analysis, design, configuration, testing and maintenance of systems.
- Performs routine analysis; tests and recommends system solutions; analyzes and troubleshoots routine system problems; documents issues, requests, recommendations and changes.
- Prepares and delivers reports.
- Develops and maintains HASTUS interfaces.
- Supports the development and maintenance of iDash, a .NET application.
- Performs other related duties.
- For BSA 3: Performs the same responsibilities as BSA 2 with a broader scope, independent judgment, complex modifications and configurations, and leads organization‑wide teams on system implementation projects.
Qualifications:
BSA 2: Any of the following combinations of progressively responsible experience in management analysis or related experience as a business systems analyst (with significant experience running reports and working with data) AND completed education degree in finance, economics, business administration, management information systems, or related field;
- High school diploma/GED and seven (7) years of experience
- Associate's degree and five (5) years of experience
- Bachelor’s degree or higher and three (3) years of experience
BSA 3: Any of the following combinations of progressively responsible experience in management analysis or related experience as a business systems analyst (with significant experience running reports and working with data) AND completed education degree in finance, economics, business administration, management information systems, or related field;
- High school diploma/GED and eight (8) years of experience
- Associate's degree and six (6) years of experience
- Bachelor’s degree and four (4) years of experience
- Master's degree and two (2) years of experience
Desired Qualifications:
- Ability to work with different perspectives and cultures and recognizes the value that they bring to an organization.
- Experience working with the public transit industry.
- Intermediate skills in PowerBI, PowerApps, PowerAutomate, SQL and Report Builder.
- Experience developing and writing ad hoc queries.
- Experience with providing software user training to end users.
- Experience with creating/running reports in Excel or other software.
- Experience testing software patches.
- Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
- Intermediate or advanced skills in Microsoft Word, Excel, Outlook and PowerPoint.
- Ability to read, analyze, and interpret professional journals, technical procedures and government regulations.
Knowledge, Skills, and Abilities for the first six months:
- Knowledge of the public transit industry.
- Knowledge of goals, operating procedures, workflow and regulations regarding department functions.
- Knowledge of workflow analysis and simplification techniques.
- Knowledge of operating work rules, procedures and payroll.
- Knowledge of technical skills specific to business systems used in the department: HASTUS, iDash, and TIS.
- Intermediate skills in PowerApps, PowerAutomate and Report Builder.
- Ability to develop and write ad hoc queries, write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from groups of customers or clients.
- Provides basic client services to the public and other agencies within the organization. Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.
- Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
What You Can Expect From Us:
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on‑site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Union/Grade
BSA 2: Non-Represented / Grade G or BSA 3: Non-Represented / Grade H
Other Information
FLSA Status: Exempt
Safety Sensitive: No
Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary work site and other sites.
Equal Opportunity Statement
The Metropolitan Council is an Equal Opportunity, Aff irmative Action, and veteran‑friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
