Assistant Manager, Street Operations in Heywood

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. Metro Transit is one of the country’s largest transit systems, employs more than 3,000 people, and provides an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

The Assistant Manager of Street Operations is responsible for supervising the daily activities and overall performance of District Supervisors within District Street ensuring timely and safe delivery of bus transit services within the region. This posting will be used to create an eligible list for eight (8) months.

Responsibilities

• Provide daily direction and counsel to District Supervisors; assign tasks and projects
• Participate in establishing rules, standards, guidelines, and policies governing quality and quantity of work
• Recruit, select, develop, counsel, discipline, and evaluate performance of employees
• Monitor District Supervisors use of daily supervisor log (DSL), operating condition reports (OCR), Transit Master reports, and manage on time performance
• Meet and negotiate with outside agencies as well as Metro Transit departments to plan long term projects, events, and service disruptions
• Assist in organizing high profile special events, including the Minnesota State Fair, parades, etc.
• Assist in organizing and operational planning support for present and future Bus Rapid Transit lines
• Provide oversight of detour and passenger service information notices
• Analyze, assign, monitor resolution of, and respond to customer service complaints
• Partner with internal departments, Service Development, and Engineering & Facilities to develop and implement service changes, sector studies, and transit center designs
• Coordinate scheduling of District Supervisors to maintain appropriate levels of coverage for bus transit services and substitutes for District Supervisors as needed
• Represent the Street Operations department at service committee meetings and external public meetings
• Accept both internal and external requests for service
• Evaluate and create work orders for unscheduled bus service
• Assist in planning department goals and objectives
• Write routine reports, read and comment on engineering plans, and maintain proper correspondence
• Act on behalf of the manager in their absence
• Maintain and update Equipment inventory (Laptops, Radios, phones, Vans)
• Work on other duties as assigned

Minimum Qualifications

• High school diploma/GED and eight (8) years of experience with one (1) year of verifiable lead/supervisory experience
• Associate’s degree and six (6) years of experience with one (1) year of verifiable lead/supervisory experience
• Bachelor’s degree and four (4) years of experience with one (1) year of verifiable lead/supervisory experience

License Requirement: Valid driver’s license and acceptable driving record.Desired Qualifications

• Experience speaking in front of the public or presenting information to large groups of people
• Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions
• Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration
• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, discipline)
• Experience presenting to a high-level audience; small and large groups
• Experience working with Suburban Transit Authorities (STA's)
• Excellent problem analysis and resolution skills
• Willingness to continue to grow, learn, and excel in a leadership/management role with the Metro Transit operations
• Experience fostering equity, diversity, and inclusion competency and understanding

Knowledge, Skills and Abilities (first six months)

• Knowledge of management practices, principles of supervision, and performance management (coaching, counseling, staff development, performance improvement, discipline)
• Knowledge of Federal, State and local laws and regulations relating to bus transportation
• Knowledge of union contract administration
• Effectively manages multiple, competing issues, makes sound decisions under pressure and prioritise responses for proper resolution
• Basic skill level in Microsoft Word, Excel and other windows-based environments
• Effective interpersonal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of internal and external business partners which may include Metropolitan Council Presentations, Senior Staff presentations, and Community committee presentations
• Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers
• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees
• Ability to enforce established policies and procedures
• Ability to manage and empathise with employee situations, setbacks and adversity within your team

What You Can Expect from Us

We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits, and a good work/life balance.

Union/Grade: Transit Managers and Supervisors (TMSA)/Grade H
FLSA Status: Exempt
Safety Sensitive: Yes, subject to random non‑DOT drug tests.
Work Environment: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions, and moderate noise.

The Metropolitan Council is an Equal Opportunity, affirmative action, and veteran‑friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.