Operations Manager in Cardiff

Job Summary
We are looking for a motivated and driven operations manager to manage the day to day oversight of the company’s operations
Job Title
Operations manager
Line Manager
Head of operations
Department
Operations
Location
Cardiff & Swansea Hybrid
Direct Reports
Operational teams.
Main Responsibilities
Operations support
Support Head of operations to ensure effective management of incident prevention
Support Head of operations in managing and planning a reduction in road traffic collisions
Assist with accident investigation
disciplinary hearings
day to day line-management of supervisors
Driver communications including Blink
Communications with union reps, to ensure an effective working relationship.
Support head of operations in ensuring driver engagement.
Monitoring and reporting driving standards via Green Road
ensuring rosters in place and agreed with Union
Oversee driver holiday allocations
Planning routes and responding to any emergency situations
ensuring ticket machines up to date
ensuring efficient driver and vehicle allocations.
Ensuring vehicle allocation are contractually compliant
overseeing CCTV downloads
Ensuring safe and compliant operation of services
Review of driver hours & overtime, finalise and close weekly payroll in DAS.
Work with finance to analyse and understand payroll variances (actual v scheduled hours)
Support head of operations to ensure staff planning meets the operating requirements of the business
Support head of operations to ensure a reduction in lost mileage and improvement of revenues.
Private hire and commercial support
Working with or covering the Private hire executive where required to allocate and cover work
Drive efficient use of resources
Support commercial Manager to cover scheduling and timetabling where required
Support commercial manager with tenders applications where required
The duties listed above are not exhaustive.
Essential Criteria
Competent in Microsoft excel and Word
Analytical skills.
Proven track record of managing operations within the coach/bus industry
Allocations experience (essential)
Scheduling experience (desirable)
Competencies & Skills
Excellent written and spoken English with the ability to communicate clearly and at all levels.
Excellent attention for detail.
Ability to work well under pressure.
Excellent interpersonal and organisational skills.
Must be proactive, methodical and results orientated.
Highly organised, motivated and able to prioritise workloads.
Ability to manage own workload effectively and work to strict deadlines.
Ability to use initiative and identify solutions when a problem or difficult situation arises.
Ability to demonstrate credibility to build professional relationships with both employees and managers.
Ability to collate and interpret statistical data.
Able to build lasting relationships with internal and external stakeholders.
A team player and willing to develop others to increase team and individual performance.
Hours of work
40 hours per week Monday-Friday (some travel required)
The Equality Act
Adventure Travel is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
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